Agent support is limited due to COVID-19 health and safety considerations for our employees. Visit this page for help with common password, account, Mail, and subscription issues, or try searching our help articles. For Yahoo account and Mail help, you can also use our chat assistant.
Need help signing into your account? You can always reset your password for free by following these steps. If you've tried this and still can't sign in, talk to one of our live agents by phone anytime, 24/7. Sign up here.

Sign in with a Ymail or Rocketmail account

When you sign in with a Ymail or Rocketmail account, you'll need to use the entire email address for the username, not just the part before the @ symbol.

If your ID is johnsmith75, sign in with “johnsmith75@ymail.com” or “johnsmith75@rocketmail.com”.