Reinstall video drivers

For optimal performance of Yahoo Messenger, always use the most recent version of your video driver. Uninstalling an outdated video driver and reinstalling the latest driver has been known to fix multiple issues including:

  • Messenger crashes when you try to use your webcam
  • Unable to use webcam or see webcam image with Messenger
  • Messenger stops responding
  • PC to PC call failure
  • Voice or Video Call problems
  • Yahoo Messenger menus or menu bar not showing up properly.

Step 1: Download and Install the DirectX Runtime Web Installer:

Step 2: Determine your graphics card manufacturer:

  1. Press Windows + R.
    -This opens the Run command box.
  2. Type in dxdiag | OK.
  3. Click OK.
    -This opens the DirectX diagnostic tool.
  4. At the top of the window, select the first Display tab.
  5. Under Device, make a note of the Name field. This should tell you the make and model of your graphics card.

Step 3: Download the latest video driver for your type of video card:

Download the driver installer, but do not run it yet. Just save the driver to your Desktop for now. If your driver is not listed above get the most recent driver from the manufacturer's website.

Step 4: Uninstall the video driver:

  1. Press Windows + R.
  2. Type in appwiz.cpl | click OK.
  3. Click OK.
    -This opens Add or Remove Programs.
  4. Select your video driver in the list of programs. It'll usually start with the manufacturer name (For example: "ATI," "NVIDIA," or "Intel").
  5. When uninstall is complete, restart your computer.

Step 5: Reinstall the video driver:

  1.     Run the video driver file you downloaded earlier.
  2.     After installing the new video driver, restart your computer.

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