Fix problems signing in to your Yahoo account

You have important things to do in your Yahoo account, so let's get you back in! Here are solutions for some frequent account access issues.

Common sign-in problems

Forgot my password

Use the Sign-in Helper to get back into your account using your account recovery information. Enter your Yahoo ID and select your password recovery method to regain access in minutes. After you're in, be sure to change your password to a strong one that you'll remember.

If you've already tried this without success, see the "Problems using the Sign-in Helper" section below.

  If you use autofill - If your browser remembers passwords, you can check your browser autofill settings to find your password.

Forgot my Yahoo ID

The Sign-in Helper does more than just reset passwords. Enter your recovery mobile number or email address to see its associated account IDs.

"Invalid ID or Password"

This error message means that the password and Yahoo ID combination you entered doesn't match what we have on record.

If you're sure that you're entering the correct sign-in information, check the following:

  • "Caps Lock" or "Num Lock" keys - Make sure you haven't toggled these on.
  • Browser autofill settings - If your browser remembers your password and you recently changed it, you may have to update these settings in your browser.
  • Browser software - Try signing in using a different supported browser. If you can, the problem's not with your account; you need to fix the problem in your preferred browser.
  • Someone changed your password - If you've eliminated the options above and still can't get in, a hacker may have broken in and changed your password. Try using the Sign-in Helper to get back into your account. Once you've regained access, change your password; make sure it's strong. Then review your account settings for changes and undo any that you didn't make.

"First time signing in here?"

When you try to sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter an Account Key (sent to your recovery phone or email) to verify that it's really you trying to access your account.

If the verification information displayed for your account is out-of-date, go to the "Problems using the Sign-in Helper" section of this article and see "My account recovery information is incorrect."

"Account Locked" message

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will be unlocked automatically after 12 hours, but you can always regain access to your account immediately using the Sign-in Helper.

Sign in screen loops or reloads

If you're caught in a loop where the sign in screen keeps reappearing after you click "Sign in," you need to reset the "sign in" cookie.

  1. Click Not you? on the sign in page.
  2. Enter your Yahoo ID and password, then click Sign in.

If that doesn't fix the problem, try these steps:

  1. Clear your browser's cookies.
  2. Close and re-open your browser, then try signing in again.
  3. If you're having trouble signing directly in to Yahoo Mail or a different product page, try signing in to the primary Yahoo login page.
  4. Complete these steps again using a different supported browser.

Someone else is using my account

If you're locked out because someone else learned and changed your password, use the Sign-in Helper to get back in. Lock your account using a new strong password, then review your account settings for changes and undo any that you didn't make.

  Avoid most of these problems - After you're back in your account, switch to using Yahoo Account Key to sign in quickly and securely without ever needing a password.

Problems using Sign-in Helper

My account recovery information is incorrect

We take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.

When you register for an account, it's up to you to provide valid recovery info. The best way to safeguard your account access is to update your recovery info whenever you change your mobile phone number or recovery email address.

Sign-in Helper can't recover your account online - To protect the security of your account, if you weren't successful with Yahoo Sign-in Helper or with the other options above, you likely won't be able to recover your account. If you remember your sign-in information later, you can come back and try again.