Fix problems with Android apps

Problems with your Android device can cause Yahoo apps to stop working properly. These steps should get you back to what you want to do quickly.

 Update the app - Make sure you have the latest version of the Yahoo app.

Steps to fix most problems

Check if the problem is resolved before moving from one step to the next.

  1. Check your device has access to a network
    Make sure you can connect to the internet before you try more complicated steps to fix app problems.
  2. Force stop and restart the app
    When you force stop an app it refreshes the active memory for the app.
  3. View permissions for Android apps
    App permissions are the settings that allow apps to connect to other information on your device. It's a good idea to review if they're enabled.
  4. Clear data and cache for Android apps
    Delete temporary files the app is using to refresh them the next time you launch the app.
  5. Restart the device
    If you're still having problems with the app after you restart the device, the app could be corrupt. 
  6. Uninstall and reinstall the app
    It's possible the app has become corrupt. If you install a fresh copy of the app it will fix this problem.

Next steps

  1. Sign in problems
    If you recently changed your password or have second sign-in verification enabled you may need to update your settings. 
  2. Change your password
    When you update your password it forces the app to create a new connection to your Yahoo account.
  3. Contact your device's manufacturer or data provider
    If you've tried all the steps listed above and you're still having problems, you'll want to contact your device's manufacturer for support.
  4. Yahoo feature not available on mobile devices
    Some Yahoo features are only available in the desktop versions of your favorite Yahoo products.

 Using a mobile browser? - Learn how to fix problems when you access Yahoo in a mobile browser.


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