Emails aren't received in Yahoo Mail
If you're not getting emails you expect, here are a few things to check.
Important: Some of these settings and features can only be accessed from a desktop or laptop computer. We recommend signing in to Yahoo Mail on a computer when troubleshooting.
Check your Spam folder - click Spam in the Left Navigation column.
If you find email there that doesn't belong in the Spam folder, here's how to fix it.
Check your blocked address list to see if the sender's email address is on it.
You can unblock it.
Check your filters. Filters send select email messages into folders in your Yahoo Mail instead of the Inbox.
If someone replied to an email you sent to them and you didn't get their reply, check your reply-to address. The reply-to address determines what email address an email goes to when someone clicks Reply to your message.
If the reply-to address is wrong, you can change it.
Typos can happen when addressing an email or adding a contact to an address book. Make sure the sender has your full, correct email address.
To find your email address:
- Mouse over the Settings menu icon | select Settings.
- Click Accounts.
- Your full email address is to the right of "Yahoo Account."
If you're not getting Yahoo Mail emails on your mobile device and you recently changed your Yahoo Mail password, check to make sure you also updated the password on your mobile device.
Are emails taking a long time to reach you? Find out where they were delayed.
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