Reasons Yahoo deactivates or deletes an account

Depending on your account's history, it's possible for it to be removed from Yahoo and inaccessible. You can always sign up for a new Yahoo account, just keep in mind that your old Yahoo ID may not be available for you to use.

To confirm if your account has been deleted, use the Sign-in Helper. If your account doesn't exist anymore, you'll get a notification page saying it has been deactivated or you can't reset your password online.

Actions that may result in an account being deleted

  • You requested that your account be deleted - It's possible to manually delete your account from the Account Deletion page, but only after verifying account ownership by entering your password.
  • Your account was inactive for over 1 year - If you rarely use your account, it may go into an inactive state and then be deleted. You can prevent this by signing in to your account at least once every 12 months.
  • Your account was used in a way that violates our Terms of Service - Every Yahoo has to play by the rules. When any account breaks any of the policies in our Terms of Service, it may be deleted.