help Can't sign in to Yahoo Smart TV
Having trouble logging in to your Yahoo Smart TV account? Let’s help you get back in!
If you have enabled Yahoo Account Key, then you need to create an Application Password instead of using your usual password. Learn how to create an application specific password.
If you have not enabled Yahoo Account Key, then note the error code shown on the TV when trying to sign in and use the table below to fix the problem.
| Error Code | Cause | Resolution |
|---|---|---|
| 1240 | We’ve detected abnormal usage that indicates your account may have been compromised. For your safety, we have temporarily locked your Yahoo Smart TV account. | Sign in to your Yahoo account from the device you’re using. Using two-step verification? You’ll need to create an application specific password to sign in Yahoo Smart TV. |
| 1213 1214 | We have detected excessive sign-in attempts. | Sign in from your desktop or laptop computer. Learn more about securing a hacked Yahoo account. |
| 1218 1241 | Your account has been temporarily locked for 12 hours because of security concerns. | Try signing in later. If you still can’t sign in after 12 hours, see our support options for additional help. |
| 1238 | You must be over 13 years of age to use Yahoo Smart TV. | Have an adult sign in using their Yahoo account. Learn more about our age restrictions on Yahoo accounts. |
| 1212 | Wrong password. Please try again. | Sign in again with your correct password. |
| 1221 | Your account is temporarily locked. | To unlock your account, sign in at login.yahoo.com on a desktop or mobile browser. |
Need more help with your account? Check out the resources below: