Fix problems with iOS apps

If your Yahoo app isn't working on your Apple device, these troubleshooting tips can help you solve the problem and get it working again.

 Update the app - Make sure you're using the latest version of the app you're having problems with.

App functionality problems

App is slow, freezes, or crashes

Yahoo apps work best on the latest version of the iOS software. Before trying any of the steps below check you have the latest version of iOS.

  1. Force stop and restart the app
    When you force stop an app it refreshes the active memory for the app.
  2. Restart the device
    If you're still having problems with the app after you restart the device, the app could be corrupt. 
  3. Uninstall and reinstall the app
    It's possible the app has become corrupt. Install a fresh copy of the app to fix this problem.

If the above steps don't resolve your issue contact Apple Support.

Feature unavailable on a mobile device

Some Yahoo product features are only available in the desktop browser version. If you can't find a feature you're looking for in a Yahoo app, check out our list of Yahoo features not available on mobile devices.

Sign in problems

Mobile number has changed

If you get a new phone number, but you're still using the same phone, follow these steps.

  1. Go to your Account settings page and click your existing number.
  2. Click Add recovery phone number.
  3. Enter your mobile number in the space provided.
  4. Click Send SMS.
    - Yahoo sends a push notification to your phone.
  5. Enter the code in the space provided.
  6. Click Verify.

App passwords

If you've turned on two-step verification, ODP/Account Key, or if you use a 3rd party email app (like iOS mail or Android Mail) to access Yahoo Mail, you'll need to create an app password specifically for that app. Learn more about app passwords.

Two-step verification

Two-step verification uses both your password and an extra security code to verify your identity whenever you sign in to your account. Learn more about two-step verification.

Account Key

If you're having trouble signing in with Yahoo Account Key it could be a few different things. Learn how to solve issues with Yahoo Account Key.

Problems with iOS Mail Sign-in

If you're having trouble connecting to your Yahoo Mail account in the native iOS Mail app, remove your Yahoo Mail account then re-add it in iOS Mail.

Connection problems

Make sure your device can connect to the internet before you try more complicated steps to fix app problems.

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