My account is sending spam

Receiving spam is one thing. Getting reports of spam coming from your account is another. We know it can be scary, but if your account's been hacked to send spam you can fix it.

Stop your account from sending spam

If your account is sending spam it may have been compromised.

Change your password immediately.

The fastest way to stop spam is to secure your account by creating a new, strong password.

Review your account

A hacker may have changed your account info, allowing them access to your account even after you've changed the password. Here are things to look for to make sure your account stays secure.

Check your alternate email address

  1. Visit your Account Information page.
  2. Under "Contact Information," click Choose how Yahoo contacts you.
  3. If you don't recognize the email address on file, change the alternate email address.

Check your Yahoo account for things you don't recognize

Access your Yahoo Mail account from a computer and do the following.

Take a look at these other commonly changed Yahoo Mail settings:

Check your computer for malware

Malware can corrupt your system and capture sensitive information, like passwords and bank account numbers. There are several anti-malware programs you can find online that detect and remove malware on Macs and PCs. Learn more about protecting your computer in theSafety Center.

Restore missing emails and Contacts

If you're missing emails, it's possible you can restore your lost or deleted emails.

You may also be able to recover lost contacts.

Check for forged messages

Forged messages are emails that appear to be sent from your email address, but they're actually sent from an entirely different email account. If your Yahoo Mail is secure but people are still getting spam that looks like it comes from your address, it's probably a forged, or "spoofed," email.

Email providers can't prevent such forgery, but if fraud is identified, action can be taken.

How to tell if an email is forged

  1. View the full header of the email in question.
  2. From the last Received" line of the full header, take note of the originating IP address.
    - This corresponds with the sender's Internet Service Provider (ISP).
  3. Conduct an IP lookup through a site like to determine which ISP provides the sender with Internet access.
  4. Contact the sender's ISP to request that appropriate action be taken.


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