My account is sending spam
Receiving spam is one thing. Getting reports of spam coming from your account is another. We know it can be scary, but if your account's been hacked to send spam you can fix it.
Stop your account from sending spam
If your account is sending spam it may have been compromised.
Change your password immediately.
The fastest way to stop spam is to secure your account by creating a new, strong password.
Review your account
A hacker may have changed your account information, allowing them to access your account again even after you change your password. Here are things to look for to make sure your account stays secure.
Access your Yahoo Mail account from a computer and do the following.
- Delete email contacts that you don't recognize.
- Delete linked Mail accounts that you don't recognize or control.
- Change your password on any linked accounts that you control.
- Delete linked social networking accounts that you don't recognize.
- Make sure your vacation response is turned off.
- See if someone else has been accessing your account.
Take a look at these other commonly changed Yahoo Mail settings:
Malware can corrupt your system and capture sensitive information, like passwords and bank account numbers. There are several anti-malware programs you can find online that detect and remove malware on Macs and PCs. Learn more about protecting your computer in the Safety Center.
If you're missing emails, IMs, or Contacts, it's possible that you can restore your lost or deleted email and IMs.
You may also be able to recover lost contacts.
Forged messages are email that appear to be sent from your email address, but they're actually sent from an entirely different email account. If your Yahoo Mail is secure but people are still getting spam that looks like it comes from your address, it's probably a forged, or "spoofed," email.
Email providers can't prevent such forgery, but if fraud is identified, action can be taken.
How to tell if an email is forged
- View the full header of the email in question.
- From the last Received" line of the full header, take note of the originating IP address.
- This corresponds with the sender's Internet Service Provider (ISP).
- Conduct an IP lookup through a site like WhoIs.net to determine which ISP provides the sender with Internet access.
- Contact the sender's ISP to request that appropriate action be taken.
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