We are aware of issues some users are having with logging into Yahoo accounts and are working to fix this as quickly as possible.

Options available if a Yahoo account owner passes away

We know that dealing with the loss of a loved one is very difficult. Yahoo has processes in place to request the closure of the deceased user's account, to request the suspension of billing and premium services, and in certain circumstances to request content of the account. Any decision regarding a request will be made only after a careful review.

Unfortunately, we cannot provide passwords or other login details. To protect the privacy of the deceased user, it is our policy to honor the initial agreement that they made with us, even in the event of their passing. At the time of registration, all account holders agreed to the Terms of Service (TOS). Pursuant to these Terms, all Yahoo accounts are non-transferable, even when the account owner is deceased.

Note: This help page applies to U.S. accounts only. Requests submitted for non-U.S. accounts will not be accepted and will not receive a response.

Requesting to close a Yahoo account

To process this kind of request, Yahoo requires specific documentation:

  • A copy of the death certificate of the Yahoo account holder, issued in the United States.

You can request the closure of the account through this form.

Requesting to suspend or cancel billing and premium services

To process this kind of request, Yahoo requires specific documentation:

  • A copy of the death certificate of the Yahoo account holder, issued in the United States. If a death certificate is not available, please contact Yahoo Customer Service at 866-265-4025.

You can request the suspension or cancellation of billing and premium services through this form.

Requesting content

To process this kind of request, Yahoo requires specific documentation:

  • A copy of the death certificate of the Yahoo account holder, issued in the United States; and
  • A copy of the requester's government-issued ID; and
  • A court order issued in the United States that satisfies Yahoo's requirements. Yahoo will provide you the required language for the court order.

You can request the content of the account through this form.

Sending options

You have several options to reach us:

  1. By submitting the respective forms as described above
  2. By sending the requested information to us at the following address:

    Concierge Executive Escalations
    Yahoo
    11955 Democracy Dr
    Reston, VA 20190-5662

Privacy Policy

Information submitted may be used to process your request, for legal or compliance purposes, and for other associated purposes consistent with applicable laws and regulations. Please review the Yahoo Privacy Policy for more information on how your information is handled.

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