Managing Your Mailbox

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Moving Messages to Another Folder

Moving messages between folders in your att.net Mail account is easy. You can either drag and drop messages from one folder to another or move them using the Move menu.

Tips for selecting multiple messages:

To select multiple consecutive messages, select the first message in the series, hold down the Shift key and select the last message in the series.

To select multiple messages that aren’t consecutive, hold down the Ctrl key (Windows) or the Apple key (Mac) and select individual messages,

To select all messages in a folder, click the box at the top of the column of check boxes.

Click the box at the top of the column to select all messages.

 

Here’s How

To move messages using drag-and-drop:

  1. Open the folder with the emails you want to move. (Remind me how.)

  2. Click the check box in front of each message that you want to move to select it (or select multiple messages as described above).

    Select the messages you want to move.

  3. Drag the selected message or messages to the target folder.

    As you drag the messages, No drop symbol indicates that you can’t drop them at the location of the cursor. For example, you can’t drop a message into the folder where it is currently stored or onto the reading pane.

    The icon indicates that you cannot drop the messages there.

    When your dragging reaches a folder, Ok to drop symbol indicates that you can drop the messages there.

    The icon indicates that you can drop the messages there.

  4. Release the mouse button to drop the messages.

    The messages go into the target folder.

  5. To see the messages you moved, click the name of the folder they went into.

    Click the name of the destination folder.

    The relocated messages appear on the folder’s message list.

    The messages you moved appear in the destination folder.

 

To move messages using the Move menu:

  1. Open the folder containing the emails you want to move.

  2. Click the check box in front of each message that you want to move to select it, or select multiple messages as described above.

  3. From the Move menu in the folder’s toolbar, select the name of the destination folder.

    Choose the name of the folder from the Move menu.

    The messages move into the folder you selected.

 

What’s Next

There are some restrictions on moving messages into and out of the permanent folders.

  • Drafts folder icon Drafts—You can’t move messages in or out of the Drafts folder. To save a message that you’re composing in this folder, click the Save Draft button. To remove a message from the Drafts folder, either send it or delete it.  Learn more
  • Sent folder icon Sent—You can’t transfer messages out of the Sent folder, but you can transfer messages into this folder. Once you move a message out of the Sent folder, you can’t move it back in.  Learn more
  • Trash folder icon Trash—To move a message into the Trash folder, delete the message or drag it to the Trash. If you delete a message by mistake, you can move it from of the Trash folder into another folder. To permanently remove all messages in the Trash folder, empty the trash.
  • Spam folder icon Spam—Although you can move a message into the Spam folder by dragging, the preferred way to get it there is to mark it as spam. This not only gets the message out of your Inbox, but it also helps train SpamGuard to recognize the junk email.  Learn more

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Words to Know

  • Folder: a container that holds individual elements specific to the context; for example, email messages in att.net Mail or bookmarks in the Bookmarks Sidebar module.
  • Permanent folder: a mail folder that is automatically created in an att.net Mail account and can’t be deleted.
  • Spam: unsolicited email on the Internet; also called "junk mail".
  • Spam folder: a permanent folder that SpamGuard uses to hold messages it considers spam.

Popups

Click here to learn more about the Drafts folder.
Click here to learn more about the Sent folder.
Click here to learn more about the Spam folder.