Optimize by Business Objective
Last Updated: October 01, 2009
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Yahoo! Search Marketing > Yahoo! Search Marketing Help > Sponsored Search > Fine-tune Your Account

Learn about: Generating Sales Generating Leads Generating Traffic Generating Local Business Related Resources


Generating Traffic

The following tips and techniques may assist you in generating traffic if you sell advertisements on your web site and want to generate traffic.

Setting Up a Campaign

What is the account structure?

Keywords

A keyword is a single word or multi-word phrase that relates to the products and/or services you wish to advertise. When potential customers are looking for information related to your keywords, your ads may be displayed.

Ads

Your ads are the marketing messages that your potential customers will see. An ad is comprised of the title, description and URL.

Ad Groups

An ad group contains your ads (the marketing messages you created) and your targeting criteria (such as keywords). Your ads are rotated against your targeting criteria and are displayed to your potential customers. You can create multiple ad groups within a campaign.

Campaigns

A campaign is made up of one or more ad groups that share the same budget, schedule and geo-targeting criteria. Typically, campaigns are created to achieve a marketing goal (for example, a summer clearance campaign, a new product launch campaign, or a campaign that targets customers in a specific geographic location).

Account

Your account contains all the elements you need to advertise in one market (i.e., the United States and English-speaking Canada). An account generally represents a business, or a portion of a business, that has a particular budget as well as marketing objectives.

Top 5 things to consider before creating a campaign

  1. Group your keywords by a certain attribute, i.e. by product, product category, offer or geographic region.
  2. Decide on your bid for each group of keywords.
  3. Think about the core message you want to communicate to customers, and create specific ads for each group of keywords. This can help improve the relevancy of your ads.
  4. Determine the most effective landing pages in order to help increase conversions (purchases or lead submissions). Learn more about optimizing your landing pages.
  5. Place tracking tags on your site so you can understand the performance of your campaigns and help optimize your results. Learn how to install tracking tags.

How to create a campaign

Log in to your account. Click the “Create Campaign” button on the Dashboard tab.

Follow these steps:

  1. Name your campaign.
  2. Set up geo-targeting by market, U.S. state, Canadian provinces or city and surrounding areas, also known as DMA1(if this applies to your business objective).
  3. Select your distribution tactic: Sponsored Search and/or Content Match.
  4. Create ad groups with keywords, ads and a bid. if you select Sponsored Search, you can choose either Advanced Match or Standard Match Type.
  5. Set the budget for your campaign.
  6. Schedule a timeframe for when your ads will be online or offline.
  7. Review your campaign details before you activate your ads.

What is the Advanced match type?

Your potential customers may search on many variations of your keywords. It would be overwhelming for you to bid on and manage every possible variation. The solution is the Advanced match type, which enables you to leverage your existing ads to appear for a wider range of relevant keywords.

For example, if you activated the Advanced match type on the keywords “hotel,” “flight” and “vacation,” you could receive customers searching on terms like these:

  • New York hotel
  • California luxury hotels
  • flight to Paris
  • London flight
  • family vacation
  • vacation adventure

What is Content Match?

Content Match complements your Sponsored Search campaign by displaying your ads for a broad range of content throughout the Yahoo! distribution network, thereby providing an additional source of targeted leads. The Content Match distribution partner network includes numerous popular content and information sites. You also have the option to define separate bids for your Content Match ads.

Learn more about how to use Content Match.

What is Geo-targeting?

Geo-targeting allows you to target your ads to potential customers located or interested in particular geographic areas within the market selected for your account. For example, if your business sells real estate within the state of California and you select California as a geo-targeted region, your ads will be shown to potential customers located in California, as well as to customers who may be located outside of California but enter search terms such as “California real estate.”

Learn more about how to use geo-targeting.

1DMA® is a registered service mark of Nielsen Media Research, Inc., and is used pursuant to a license from Nielsen Media Research, Inc., all rights reserved.


Selecting Keywords

Top 5 guidelines for creating keywords

  1. Try to predict what your customers will type in as a search query when searching for what you sell. (e.g. customers looking for a book might search for “Da Vinci Code” or “paperback special offer”).
  2. Choose more keywords than less to improve your chances of being found.
  3. Generate keywords with multiple words (e.g. “buy diamond ring online”).
  4. Periodically add new keywords and remove the non-performers to keep your account administration at a manageable level.
  5. Use the Find Keywords panel in the Choose Keywords page.

Advanced techniques for generating keywords

Select niche keywords:Strike a balance between popular (frequently searched) keywords and niche keywords. Niche keywords with little or no competition typically generate a small amount of traffic, but the traffic can be targeted and may come at a very low price.

Analyze your site:One of the best places to look for ideas is your own web site.

  • Look through the main pages of your site and identify the words that are most relevant and interesting to your audience.
  • Review your articles and headlines for keyword ideas.
  • Check your web server logs to identify the search terms leading visitors to your site.
  • Consider what you want your customers to do. Do you want them to read an article, take a quiz, or are they likely to click on [span]ads? Generate keywords that lead customers to the desired action.

Organizing keywords into ad groups and campaigns

To keep your account organized, you can pool your keywords into ad groups and your ad groups into campaigns. An ad group contains a set of keywords that apply to a single ad (title, description and URL).

Example: How to organize keywords into ad groups and campaigns.

Keywords Ad Group Campaign
Athletes Running Javelin Sports News
Stock market
Wall Street
Fortune 500
International business
Economy
Internet
New Economy
e-business
e-mail
Online Marketing Newsletter
Sales
Return on investment
Sales force
Telesales
Sales

Example: How to associate keywords with ads (title, description and URL)

Keywords Ad
Athletes
Running
Javelin
Sports News and Info Online
Get the latest on your favorite athletes, events, sports and more.
www.url.com
Stock market
Wall Street
Fortune 500
International Business
Monitor the Pulse of the Economy
Deep insights and top stories from the stock market and around the globe.
www.url.com

Ad groups help improve efficiency by enabling you to manage one ad for multiple keywords. You can even start testing multiple ads within an ad group to determine which message attracts the most leads and/or converts at the highest rate. Learn more about ad testing.

Determining how many campaigns and ad groups you need depends on the size and complexity of your business. Consider the following divisions when organizing your account:

  • Content class (paid vs. free).
  • Editorial content vs. product information vs. sales collateral
  • Product class or family (e.g. books, hardcover, paperback, thriller, sci-fi)
  • Owned vs. third-party content.
  • Content vs. sign-ups (for newsletters, mailing lists, etc.)

Writing Effective Ads

Include your keywords in your ads

To make this easy for you, Yahoo! Search Marketing offers the Insert Keyword feature. This feature can enable you to save time and help increase the relevance and click-through rate of your ads by using the keyword token to dynamically insert the keyword that matches a searcher's query into your ad's title and/or description when it is displayed. Learn more about 'Insert Keyword'.

Example listing for keyword: car safety data

Good Ad Bad Ad
Review Car Safety Data online
Learn the facts before you buy at this top site for car safety data.
www.url.com
Start Driving a Safer Automobile
Auto safety is critical. So get behind the wheel of top-rated car.
www.url.com
Why is it good? Why is it bad?
  • The keyword is present in both the title and description.
  • The description is specific to the content being offered.
  • The ad doesn’t give any indication that it is an informational site.
  • The description sounds like a call to action to purchase a new car.

Be specific about your offerings

To be as clear and relevant as possible, be specific about what users will find on your site. Do you offer product information and reviews? Articles and photos? Special offers available by clicking on a link on your site?

Example listing for keyword: Slim notebook

Good Ad Bad Ad
Compare Small and Slim Notebooks
Compare comprehensive information on new notebooks and computers.
www.url.com
Top Notebooks Online
Get the latest notebooks and computers from leading manufacturers.
www.url.com
Why is it good? Why is it bad?
  • The title and description are specific about what the site offers (the comparison functionality).
  • The ad doesn’t have a sales tone, so users are not likely to feel misled.
  • The ad implies a selection of notebooks and is written in a very sales-orientated tone.

Specify your business type

Clarify that yours is an informational web site rather than a consumer site. This will help you attract readers rather than shoppers. It may help to include phrases like “a collection of” or “a web site about….”

Example listing for keyword: cell phone

Good Ad Bad Ad
Today’s Cell Phones at a Glance
Find the cell phone information you need on all the latest models.
www.url.com
Mobile Phone Madness
New, hot and mobile. Check out the latest cells on the market.
www.url.com
Why is it good? Why is it bad?
  • The ad is designed to attract the potential target group, yet it clarifies that the site offers information rather than products for sale.
  • This generic ad leaves too much room for interpretation

Top five things to avoid

  1. Everything that might imply an online shopping option.
  2. Superlatives (“best,” “lowest,” “hottest”) and exaggerated language. It comes across as less trustworthy than clear, factual language.
  3. Inaccurate claims. If you get users to your site under false pretenses, they will be annoyed and will lose confidence in your business.
  4. Language that is too “salesy.”
  5. Ampersands (&) and numbers in place of words (“buy 2 get 1 free”). They look junky.

Ad testing

Within an ad group, you can test multiple versions of your ad to determine which message works best. The various versions of your ad will be randomly displayed in the Sponsored Search results for the keywords in the ad group. The test will generate a quality index score that reveals which ad generates the highest response.

Keywords Ad Copy to be Tested Point of Differentiation
Athletes
Basketball
Javelin
Sports News and Info Online
Get the facts and figures on your favorite sports and players.
www.NewsAndThingsOnline.com
Focuses purely on the online offer
Athletes
Basketball
Javelin
Sports News Online and in our Newsletter
Sign up for our newsletter to have the latest sports news delivered.
www.NewsAndThingsOnline.com
Combination of online information and newsletter message
Athletes
Basketball
Javelin
What’s Hot at the Sports Event
Facts and figures on athletes, medal statistics and behind the scenes insights.
www.NewsAndThingsOnline.com
Seasonal listing focuses on a specific event

Learn more about ad groups and ad testing.


Setting the Right Bid

Optimize your bid on the ad group level

When creating a new ad group or managing your account at the ad group level, you will be able to define your bid for an ad group. When doing this, you may want to take advantage of our helpful tool that calculates estimated average clicks for your proposed bid. The tool also provides you with information on the estimated average position of your ads and share of available impressions.1

If you would like to set budget limits independent of your bid, you have the option to set an Account Daily Spending Limit. By using this feature, you simply cap the budget on a daily basis and your estimated monthly spend limit will be automatically smoothed over a period of 30 days.2

This feature benefits you by:

  • Helping to ensure you do not exceed your monthly maximum budget.
  • Helping to make sure you do not go offline too early in the month, which can happen if your keywords get a lot of traffic and generate a high amount of click costs.

Learn more about the Account Daily Spending Limit.

1The numbers are calculated using your bids and historical data. Please remember that this is an estimate only and not a guarantee of click volume.
2Please note: Your daily spend caps are targets only. You may see fluctuations in your actual daily click charges due to changes in search volume, but your total monthly click charges should be close to your target monthly budget (target monthly budget is calculated as 30 times your daily spend cap, for a rolling 30 days).


Optimizing Your Landing Pages

What is a landing page?

A landing page is the first web page a user will see after clicking your ad. This could be your homepage, a dedicated page for a product or service or a deep link to a specific product in your online store.

Top 5 tips to optimize a landing page

The following optimization tips for landing pages and web site navigation can help make your Sponsored Search campaign more effective.

  • Offer transparent and easy-to-understand navigation, and create deep links that go directly to the advertised product or service.
  • Use landing pages that show multiple ways to get in contact with you and additional information that might bind the customer to your offer.
  • Make sure users will have a positive experience on the landing page.
  • Ensure that your online shopping engine and shopping cart are safe and easy to use (if applicable).
  • Maintain good server availability and remove any broken links from your site.

The first impression

As you develop and refine your web site, keep this simple principle in mind: make sure your landing pages are about the customer, not about your company. Providing users with the information they are seeking enhances the customer experience and improves conversion rates. For best results, include the following on your landing pages:

  • Keywords in a prominent location
  • Unique product photos
  • Product reviews and comparisons
  • Offers (such as free shipping), discounts and rebates
  • Consumer testimonials or case studies
  • Buyer’s guides
  • Method of contacting you directly (email or phone number)

Geographic limitations

If you are a local store, local or regional service provider, or even an online store that only ships within a certain region, your landing page should contain this information. It would be best to provide this crucial information in the title and description of your ads.

Navigation

  • Try to see your web site through the eyes of a potential customer.
  • Make an obvious pathway to the product/service the customer was looking for.
  • Avoid too many navigation layers between the customer and what they are looking for—2 clicks maximum.
  • Deep links that lead directly to the offer and relate to the search query and ad are ideal.
  • If a sale is your primary objective, move noncommercial related content/information below the fold.

Tracking Your Results

Why tracking is important

Tracking the performance of your online marketing enables you to effectively analyze your results, adjust [span]bids and revise [span]ads to make your [span]account more successful. Tracking is essential to help you spend effectively so that you are getting the most out of your advertising investment.

Tracking measures the [span]rate of conversion, which is a completed transaction event on your web site. What constitutes a [span]conversion varies from business to business. The most common conversions are:

  • Purchase
  • Site registration
  • Newsletter sign-up
  • Request for price quote
  • Other lead-generating activity

Options for tracking

  1. Review the Yahoo! Search Marketing reports that provide costs, [span]clicks and [span]impressions at the [span]keyword, [span]ad group or [span]campaign level.
  2. Install [span]tracking URLs and analyze the tagged traffic in your server web logs (see example below). With tracking URLs, you will be able to learn:
    • Which keyword brought the customer to your site
    • What the customer is searching for before clicking your ad
    • Which search engine referred the customer to your site
Regular URL http://www.electronics-planet.com/television
Tracking URL http://www.electronics-planet.com/television?OVRAW=buy%20plasma %20television&OVKEY=plasma%20television&OVMTC=advanced

Learn more about Tracking URLs.

Based on this information, you can start optimizing your account. For example, you can determine which keywords generated the most traffic, and then bid those keywords aggressively to help generate even more sales.

What to do if you don’t have online conversions

Most conversions are made by way of:

  • An online shopping engine
  • A newsletter sign-up form
  • A lead submission form for your sales force
  • An information request form

If you don’t offer the option for an online conversion, you have to rely on manually collected information to better understand your [span]cost-per-acquisition. This is usually the case when you offer a telephone number or an email address that your potential customers can use to contact you. In this case, we recommend that you do the following:

  • Make the question “How did you find our telephone number?” standard for your customer service or sales force.
  • Set up a dedicated number or email address for each marketing initiative.
  • Send your customers a short survey (bundled with a sweepstakes, perhaps) to ask how they found you.

Using conversion only tracking

Yahoo! Search Marketing offers free, easy-to-use conversion only tracking (basic tagging) that can help you optimize your marketing budget. You simply place a tag on your web site’s confirmation page, and then you can view conversion information in your account.

Landing Page
The landing page is the destination of the [span]URL you are using in your ad. It’s the first page a customer gets to see. It is where they start the conversion process (e.g. shopping, submitting information, signing up for a newsletter, etc.).
E-commerce or Sign Up
During this part of the conversion process, the customer is using the e-commerce or the part of the web site where they can submit their address or sign up for a newsletter. The confirmation page will be the last page of this process confirming the purchase or the submission of information.
Confirmation Page
The [span]conversion tag is a short piece of code that is part of the confirmation page’s metadata. Each time the confirmation page is viewed at the end of the shopping process, the page view is counted as one conversion.

Learn more about conversion only tracking.

Calculating your ROAS

When your goal is to acquire traffic, your [span]ROAS is calculated as:

Value of Traffic Sold (e.g. your ad revenue)
----------------------------------------------------------------------------
Amount Paid for Sponsored Search Traffic (i.e. total click cost)

Tracking and analyzing your traffic

In order to track and analyze the traffic on your web site, you will need to acquire specific software tools or learn how to analyze your web log files (see example below). Your ISP (Internet Service Provider) may provide these tools, or you can buy them from a third party (ask your ISP for a recommendation).

Regular URL http://www.electronics-planet.com/television
Tracking URL http://www.electronics-planet.com/television?OVRAW=buy%20plasma %20television&OVKEY=plasma%20television&OVMTC=advanced

Yahoo! Search Marketing provides you with the ability to use tracking URLs, one of the most common techniques that associates where visitors came from with what they do on your site.

With tracking URLs, you will be able to learn:

  • Which keyword brought the customer to your site
  • What the customer was searching for before clicking your ad
  • Which search engine referred the customer to your site

Learn more about Tracking URLs.

Based on this information, you can start optimizing your account. For example, you can determine which keywords generated the most traffic, and then bid those keywords higher to help generate even more sales.


Next: Optimize by Business Objective - Generating Local Business

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