There are a number of reasons why you might receive email that appears to be from Yahoo!, even after unsubscribing:
You might have received an administrative announcement.
- Each email Yahoo! sends explains why it was sent to you. The email identifies itself as an administrative announcement or other service email and states what service it relates to.
You might have unsubscribed from another category of email sent by Yahoo!.
Yahoo! sends different emails about different topics and for different reasons. Please verify you unsubscribed from the type of email that you received.
- Each email Yahoo! sends identifies why it was sent to you. Most often, that information is included in the email footers.
- Email that markets a Yahoo! product or service: Visit the Marketing Preferences page and verify you are unsubscribed from the categories of email you don't want to receive.
- Yahoo! Newsletters: Visit the Newsletter Management page to verify you are unsubscribed from the newsletters you don't want.
Your changes take effect within 10 business days.
If you recently unsubscribed, the email you received might have been processed and ready to mail when you updated your preferences.
A lot of spam and other unsolicited email "spoofs" Yahoo! email accounts.
- In spoofing, the address that appears in the "From" field is one that never existed or that doesn't belong to the sender. To convince people to open the email, spammers might even use official-sounding email addresses like firstname.lastname@example.org. Unfortunately, current email technology allows people to send email that appears to be from anyone else, such as email@example.com. We have been working to limit this and develop methods to verify email senders.
- We don't like spam either and have set up an Anti-Spam Resource Center.
- We've also made a technology proposal called Domain Keys, which gives email providers a mechanism for verifying both the domain of each email sender and the integrity of the message sent.
- Remember, a legitimate email message from Yahoo! never asks you to provide personally identifying information in the email message or request a reply email with this type of information.
Note: Yahoo!'s Marketing Preferences and other unsubscribe tools only apply to email sent to you from Yahoo!. These preferences and tools do not affect email sent through Yahoo! servers on behalf of other people who use "Tell a Friend" forms; emails sent through Yahoo! Mail, Yahoo! Groups, and other services; or spam email sent using invalid or fake Yahoo! Mail addresses.
- Learn how to report spam.
- Edit the email delivery options for Yahoo! Groups you belong to.
- Edit any Yahoo! Alerts you created.
If you have a question not answered here or unsubscribed from messages and believe you still received an email sent by Yahoo! in error, please fill out our Help Form for Yahoo! Marketing Preferences.
Provide as much of the following information that you have available. To ensure that this information is correct, please copy and paste this information directly from the email you are reporting.
- The email address where you received the email
- Subject line of the email
- Reference ID number (This is found at the bottom of the email you received. For example, SBS-1079754.)
- Full headers for the email you received (Email programs usually only display an abbreviated version of the headers, but we can not assist you without the full header. Learn how to get full headers.)
- The date you first unsubscribed from receiving this category of Yahoo! marketing communication