Why does the video keep catching when I try to watch it?
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If you meet all of the system requirements, but the video keeps catching when you try to view it, there may be an issue with your firewall.

  • Go to Start > Run
  • Type in: services.msc
  • Click OK
  • Select your firewall and click on the “stop” link to the left
  • Once the event is over, you can click on “start” or “restart” to enable the firewall again (or simply restart your computer)

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