Why am I receiving black video while streaming the UFC event?
To resolve this issue, use one or more of the following methods:
1. Make sure that you are using the latest drivers for the video card that are provided directly from the video card manufacturer or from the system manufacturer. If you update the drivers, make sure that the Color Quality setting in the Display Properties dialog box was not reset.
2. Verify that you have any other software updates for the video card. Also, verify that you have the latest updates for Microsoft DirectX. For other software updates for the video card, and also for DirectX updates, visit the following Microsoft Web site:
http://update.microsoft.com
3. Turn down video acceleration. To do this in Microsoft Windows Media Player 9 Series or in later versions of Microsoft Windows Media Player, follow these steps:
- On the Tools menu, click Options. The Options dialog box appears.
- In the Options dialog box, click the Performance tab.
- In the Video acceleration area, move the slider to turn down or turn off video acceleration.
- Test to see whether the video will play back correctly.
If the video still does not play back correctly, repeat steps 3 and 4. Move the slider down until the issue no longer occurs.
4. Change the advanced video acceleration settings. To do this in Windows Media Player 9 Series or in later versions of Windows Media Player, follow these steps:
- On the Tools menu, click Options. The Options dialog box appears.
- In the Options dialog box, click the Performance tab.
- In the Video acceleration area, click Advanced.
- In the Video Acceleration Settings dialog box, click to clear the check box for Use Overlays.
- Test to see whether the video will play back correctly. If the video does not play back correctly, and you are using Windows Media Player 10, go to step 6.
- In the Video Acceleration Settings dialog box, click to clear the check box for Use High Quality Mode.
- Test to see whether the video will play back correctly.
5. Lower the screen resolution. To do this, follow these steps:
- Right-click the Microsoft Windows desktop, and then click Properties.
- In the Display Properties dialog box, click the Settings tab.
- In the Screen Resolution section, drag the slider to incrementally decrease the screen resolution.
- Test to see whether the video will play back correctly.