We don’t offer refunds if you purchase our content, and later realize your computer does not meet our system requirements. If you have technical problems we encourage you to first contact our support staff to help you fix via email.

Our refund policy is similar to the refund policy when purchasing any piece of software or other media like a CD or DVD at a store: there are no refunds once you open the package. Therefore, our refund policy is as follows:

For live event webcast products:

• Requested before live webcast takes place: 100%
• Requested after live webcast takes place: No refunds