SiteBuilder occasionally encounters problems with individual files it needs to open and run properly. If you see an error like "Unable to access jarfile" or "Could not create the Java virtual machine," try the following steps:

1. Uninstall SiteBuilder.

You can uninstall SiteBuilder using the Add/Remove Programs tool on your PC:

1. Click the "Start" menu in the lower-left corner of your screen, then "Settings," then "Control Panel."
2. Click twice on "Add/Remove Programs."
3. Find "Yahoo! SiteBuilder" in the list of programs, click on it, then click "Remove."

2. Delete the troublesome files.

You need to remove the folder that's contributing to your trouble, called Dsitebuilder.yahoo.com. The folder is located in a folder called http. The directions to your own folders may vary, but the example below can give you an idea of where to look:

C:\documents and settings\[YOUR USER NAME]\application data\sun\java\deployment\cache\javaws\http\

You can find the Dsitebuilder.yahoo.com folder in one of three ways:

1. Search your computer for Dsitebuilder.yahoo.com.
2. Double-click on the My Computer icon on your desktop, then on C:, documents and settings, your user name, and so on until you're in the http folder.
3. Copy and paste the long path above into the "Address" field of your Windows Explorer window (replacing "YOUR USER NAME" with your own account name).

In the http folder, delete Dsitebuilder.yahoo.com by clicking on it once, then clicking the "Delete" key on your keyboard. (Your computer may ask if you're sure you want to move this folder to the Recycle Bin. Choose "Yes.")

3. Download and install SiteBuilder again.

Visit our download page to get started.

Next Steps

If you still have trouble running SiteBuilder after trying these steps, cached installation files or other corrupted Java or installation files might be to blame. Our customer care team can help: Please contact us and, if you can, provide the following details:

1. Your computer's operating system
2. The version(s) of Java you're running on your computer
3. The directory structure of the folders in your http folder (see above)