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Why can't I upload my file?

Please make sure that the file you are trying to upload doesn't contain any special characters, symbols, or spaces within the file name. File names can only contain upper- or lowercase letters, numbers, underscores, dashes, and periods, and cannot begin with a period.

If you receive the error "---Invalid extension" when trying to upload a file, you are most likely trying to upload a file type not supported by Yahoo! Web Hosting.

Our FTP servers also check to see if the file being uploaded has the correct file extension. For instance, if you have a .bmp image and change its file extension to .gif or .jpg, the file will be rejected. (To convert a .bmp image to a .gif or .jpg image, you'll need to use an image-editing program. Try an evaluation copy of Paint Shop Pro from Jasc Software.)

You may also experience problems when attempting to upload very large files. We suggest that you not try to upload files larger than 2MB.

To upload files to your File Manager with Easy Upload:

  1. Open Easy Upload by clicking the "Easy Upload" link on the Create & Update or Index tabs of your Web Hosting Control Panel. (You can also access Easy Upload by clicking the "File Manager" link on the Create & Update, Manage, or Index tabs of your Web Hosting Control Panel, then selecting the "Upload Files" link in the upper-right corner of the File Manager.)
  2. Click the first "Browse..." button to locate a file on your computer's hard drive. (Use the "Choose file" dialog to browse for and select a file.)
  3. Repeat step 2 for each file you'd like to upload. If you want to upload more than five files, change the value of the "Number of Files to Upload:" menu and click the corresponding "Display" button. The total size of the files may not exceed 5MB.
  4. If you'd like Easy Upload to automatically convert all of your file names into lowercase (recommended), select the corresponding checkbox near the bottom of the page.
  5. If you'd like Easy Upload to convert all instances of the .htm extension in your files to .html, select that corresponding checkbox.
  6. When you're ready to upload your files, choose the "Upload Files" button.

On the following page, you should see a confirmation that your file(s) have been uploaded successfully.

Note: Before uploading your files, make sure your file names do not contain any special characters, symbols, or spaces. Including these elements in your file names can cause your upload to fail.

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