General

• System Status
  Check the System Status for the latest updates on known issues, store maintenance periods, and other important information for merchants.


• System Requirements
  View the minimum and recommended system requirements for using Merchant Solutions.

Store Editor Issues

• I made changes in my Store Editor, why can't I see this on my live site?
• Why isn't my image uploading?
• I thought I deleted an item, so why did I receive an order for it?
• What happened to the buttons on the toolbar for a specific page?
• Why won't my file upload in the Files area?
• What will my store address be?
• Why aren't in-site search results returned for some item codes?
• Add to cart button displaying "Submit Query"

Store Manager

• Why am I seeing the error message "Too many pending requests"?
• Why won't the red asterisk go away after I viewed my orders?
• Why haven't the statistics been updated?

Order Processing Issues

• Why would the order total change when modifying an order?
• What does a "Code 04" error mean?
• What does "Fail/Declined" mean?
• What does "Comment Invalid" mean when trying to process a manual transaction?
• Why is the transaction control panel not appearing on this order?
• Why didn't my batch get submitted?
• Why are the credit card numbers not appearing on my emailed orders?
• Why can't I enable Risk Tools?

Checkout Manager

• My progress indicator graphics are wrapping to two lines. What's wrong?
• My checkout regions are not appearing. What's wrong?
• I can't access the Progress Indicator tab. What's wrong?
• I published but can't access my custom checkout pages. What's wrong?
• The links in my checkout region are returning page not found errors. How do I fix this?
• My cross-sell text is not appearing. What's wrong?
• The CSS I applied to my custom checkout regions is affecting the entire page. What's wrong?
• My customers see a secure alert message in my checkout pages. What's wrong?
• My sidebar is overlapping the main body contents on checkout pages. What's wrong?
• The "What's This?" link for CVV in checkout doesn't work in some versions of Internet Explorer. What's wrong?
• I use Direcway Satellite and cannot access Checkout Manager. What's wrong?

Order Settings

• Why is shipping not calculating correctly?

Statistics and Promotion

• Why don't my click trails seem to be accurate?
• What if I see discrepancies in my sales statistics?
• Why have I been removed from Yahoo! Shopping?
• Why can't I find my store when looking on Yahoo! Search?

Store Tags

• An error message is appearing where my item information should be. What's wrong?
• Store Tag Error Codes
• Using Store Tags with Microsoft FrontPage

Gathering Information for Troubleshooting

• Screenshot Instructions
• Performing a Traceroute
• Getting Full Email Headers in Outlook