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Yahoo! Small Business Help
Check the System Status for the latest updates on known issues, store maintenance periods, and other important information for merchants.
View the minimum and recommended system requirements for using Merchant Solutions.
Store Editor Issues
I made changes in my Store Editor, why can't I see this on my live site?
Why isn't my image uploading?
I thought I deleted an item, so why did I receive an order for it?
What happened to the buttons on the toolbar for a specific page?
Why won't my file upload in the Files area?
What will my store address be?
Why aren't in-site search results returned for some item codes?
Add to cart button displaying "Submit Query"
Why am I seeing the error message "Too many pending requests"?
Why won't the red asterisk go away after I viewed my orders?
Why haven't the statistics been updated?
Order Processing Issues
Why would the order total change when modifying an order?
What does a "Code 04" error mean?
What does "Fail/Declined" mean?
What does "Comment Invalid" mean when trying to process a manual transaction?
Why is the transaction control panel not appearing on this order?
Why didn't my batch get submitted?
Why are the credit card numbers not appearing on my emailed orders?
Why can't I enable Risk Tools?
My progress indicator graphics are wrapping to two lines. What's wrong?
My checkout regions are not appearing. What's wrong?
I can't access the Progress Indicator tab. What's wrong?
I published but can't access my custom checkout pages. What's wrong?
The links in my checkout region are returning page not found errors. How do I fix this?
My cross-sell text is not appearing. What's wrong?
The CSS I applied to my custom checkout regions is affecting the entire page. What's wrong?
My customers see a secure alert message in my checkout pages. What's wrong?
My sidebar is overlapping the main body contents on checkout pages. What's wrong?
The "What's This?" link for CVV in checkout doesn't work in some versions of Internet Explorer. What's wrong?
I use Direcway Satellite and cannot access Checkout Manager. What's wrong?
Why is shipping not calculating correctly?
Statistics and Promotion
Why don't my click trails seem to be accurate?
What if I see discrepancies in my sales statistics?
Why have I been removed from Yahoo! Shopping?
Why can't I find my store when looking on Yahoo! Search?
An error message is appearing where my item information should be. What's wrong?
Store Tag Error Codes
Using Store Tags with Microsoft FrontPage
Gathering Information for Troubleshooting
Performing a Traceroute
Getting Full Email Headers in Outlook
Couldn't Find What You Were Looking For?
on how to ask questions
Yahoo! Help Central
Top 5 Questions
What does a "code 04" error message mean when I try to add a new credit card?
What does Fail/Declined mean?
Why can't I see my recent changes on my live site?
Why didn't the order batch get submitted?
Why won't the red asterisk go away after I view my orders?
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