One of the most important fields on the Shipment & Order Status page is the Order Confirmation Email Reply Address. You need to enter a valid and active reply email address for this feature to work properly. If you don't fill out this field, this feature will not be active on your store.

Your customers will have the option of receiving an order confirmation email if you enter an email address in the Order Confirmation Email Reply Address field on the Shipment Status page. You can enter the text for the email in the Confirmation Email to Customer field on the same page.

You can also use this page to send order status emails to your customers through the Status Update Email to Customer field.

To set up this feature, use the Shipment & Order Status link on the Store Manager page. From this page, select the Shipment Tracking feature. Then you can use the pull-down menu to the right of Tracking Information to indicate that the order has been shipped or to indicate an estimated time to ship when you view a specific order.