1. How do I place the thank-you reward banner on my site?
Yahoo! Store generates the thank-you reward banner message automatically on the order confirmation page when you select this setting on the Order Form page of the Store Manager.
To enable Web Loyalty in your store:
The Web Loyalty link will appear on the Order Confirmation page.
2. Can I remove Webloyalty from my Store?
Yes, you can easily remove the Web Loyalty link at any time.
To remove the Web Loyalty link from your store:
The Web Loyalty link will be removed from the Order Confirmation page.
3. How do my customers get a thank-you reward?
After completing their purchase, customers can click on the Webloyalty banner message. This takes them to a page with more information about the reward program.
4. After a customer clicks the banner message do they receive the Webloyalty thank-you reward?
Here's how it works:
To walk through the customer experience ( #2 and #3 above), please visit http://clientdemo.webloyalty.com/yahoo.
If you have additional questions about the cash rewards, please email Webloyalty at yahoo@webloyalty.com.
5. Does Webloyalty communicate with the customer once the reward is accepted?
Once the customer clicks "Yes" and agrees to accept the reward, she receives an immediate confirmation page with a temporary User ID and Password. The customer can begin using membership benefits right away, and receives instructions on how to claim the $10 cash-back rebate, as well as a toll-free customer service number and a contact email address for Webloyalty.com. Additionally, the customer receives a confirmation email from Webloyalty one week after joining, and a notification email prior to the start of billing.
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6. Who is responsible for paying the rebate?
Webloyalty pays the entire cost of the program -- including the $10 cash-back rebates.
7. Who handles customer service queries regarding the thank-you reward?
Webloyalty provides customer service via phone and email Monday through Friday 8 a.m.-11 p.m. EST, Saturday 9 a.m.-6 p.m. EST and Sunday 9a.m.-5 p.m EST. Please email Webloyalty at yahoo@webloyalty.com with your customer service questions.
8. Is everyone entitled to a thank-you reward?
Shoppers must be 18 years and older, living in the United States, Puerto Rico, or the Virgin Islands to qualify for a cash-back reward. In order to claim the $10 rebates for shopping at your store, the customer must enter contact and credit card information and click a "Yes" button agree to the terms of the offer. All costs of the program, including the two $10 cash-back rewards, are fully funded by Webloyalty.com.
9. How can Webloyalty.com afford to offer thank-you rewards?
Webloyalty.com generates revenue directly from consumers. Each customer who claims a thank-you reward is invited to join a travel discount and protection program (www.TravelValuesPlus.com), shopping protection service (www.BuyerAssurance.com), entertainment and travel protection program (www.ReservationRewards.com), or a home computer protection program (www.PCProtectionPlus.com). Although the customer is never obliged to continue after the trial period, many consumers choose to join one of these subscription services. This subset of consumers provides revenue to Webloyalty.com.
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10. We already offer our customers coupons and rebates. Can we work with this program too?
Yes, the Webloyalty program complements your in-store programs -- and does not conflict with your own loyalty offering. Your customer simply has a new great reason to come back and purchase again!
11. How do customers take advantage of their Webloyalty membership service benefits?
Members visit dedicated program web sites to take advantage of membership benefits. To see the web sites, visit:
12. Does Webloyalty.com remind customers about the membership fee prior to billing?
Yes. Webloyalty reminds the customer three times prior to billing. The customer receives an on-site confirmation page when they accept the reward. Then, they receive an email confirmation that contains the agreed-upon billing terms and conditions. Prior to the end of the trial period, Webloyalty.com sends a pre-billing notification email to remind the customer of the billing terms and conditions before the billing begins.
13. Is there any obligation to pay the annual membership fee?
There is no immediate obligation to pay a membership fee. The customer agrees to a trial. They are obliged to pay a membership fee only if they choose to continue their membership after the trial period is over.
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14. Can the customer cancel the membership service?
Members may cancel during their trial period and owe nothing. Thereafter, members may cancel the membership fee any time for a pro-rata refund of that months membership fee.
15. Does Webloyalty.com handle customer service for membership queries too?
Webloyalty handles customer service for questions or comments regarding membership programs. They have a phone and email support center to handle incoming questions. Members have access to a toll-free number and email for all correspondence.
16. What is Webloyalty.com's privacy policy?
Webloyalty.com respects user privacy. Webloyalty is a member of TRUSTe and BBBOnline, ensuring that Webloyalty abides by its posted privacy policy. To read the privacy policies for the various Webloyalty.com membership programs, please visit:
http://www.travelvaluesplus.com/features/default.asp?pg=privacy
http://www.buyerassurance.com/features/default.asp?pg=privacy
http://www.reservationrewards.com/features/default.asp?pg=privacy
http://www.pcprotectionplus.com/privacy_policy.asp
17. We like the program. How do we get started?
You do not need to do anything. This program is included in the Yahoo! Store platform and is implemented automatically when your store is set up.
If you have any questions about Webloyalty's cash-back rewards or membership programs, please email Webloyalty directly at yahoo@webloyalty.com.
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