You can set up your Yahoo! Store account to fax orders to you when they are received (Merchant Standard and Merchant Professional only).

To have your orders faxed:

1. Sign in to your account.
2. Go to the Store Manager.
3. Click the "Fax/Email" link in the Order Settings column.
4. Enter one or more fax numbers in the Fax field under Automatic Order Processing (see A figure 1). Be sure to separate the number with hyphens as in 1-408-555-1212.
5. Select a "Send" setting.
6. Click "Done".
7. Click the "Publish Order Settings" to publish these changes to your site.

Yahoo! Store offers free fax service to up to two numbers in the U.S. and Canada as part of basic service. However we may charge for calls to remote long-distance numbers where our long-distance carrier does not offer low-cost service.

You can ask for faxes to be sent daily (at 8am and 6pm EST), hourly, or immediately. If you select daily or hourly, all your orders since the last fax will be delivered in a single fax transmission, thus saving phone charges, cover pages, and operator time.

Yahoo! Store order acme-503 for Acme Traditionals

If the fax will be sent to a central mailroom, you may want a cover page. You can get one by specifying a recipient name before an @ sign in the number. For example, you can enter your fax number as Order Department@1-800-555-5555.

Troubleshooting

Please try to make sure your fax machine is available most of the time. To accommodate heavily overloaded fax machines, our system will try dialing up to 50 times at approximately 15 minute intervals. However, if you turn your fax machine off for long periods of time or let it run out of paper over the weekend, faxes will not get through and you may miss orders.

Our system tries hard to ensure delivery of faxes by insisting on an acknowledgement of successful receipt from the remote machine. This prevents lost orders when the receiving machine runs out of paper in the middle of printing a fax.

Many fax machines, even good quality ones, may lose received documents. Fax machines with memory, for instance, will confirm receipt of a fax even though it is only stored in memory. If the power is turned off, or if a software glitch occurs, the fax is lost. The sender has no way of knowing this has happened.

Some fax machines occasionally fail to acknowledge receipt of a fax, even though they have successfully printed it. If receipt is not acknowledged, our system will retry up to three times. Thus, it is possible that you will occasionally receive duplicate faxes. You should arrange to check off order numbers as they come in to ensure that you do not process orders twice.

If faxes do not seem to be working at all, check the fax number you have entered carefully. Make sure it includes the "1" long-distance dialing prefix. Make sure your fax machine answers within five rings.

Faxes can only be lost if our fax system cannot communicate with your receiving fax machine. If you believe that some faxes are getting lost, make sure your machine is available 24 hours a day, seven days a week. Make sure that all operators of the machine know what to do with order faxes. If orders are sent without a cover page, make sure that other users of the fax machine do not accidentally walk away with order faxes as the last page of a fax addressed to them. If it is a machine with memory, make sure that nobody ever resets it or turns it off under any circumstances, even when changing the paper or toner cartridge. If the fax line goes through an office switchboard, make sure that any "weekend" mode does not affect fax reception.

If you still have trouble, start keeping accurate notes of when faxes were received and which orders were not received. Contact Yahoo! Store support when you have at least three well-documented examples, and we will try to find out what the cause is.

See Also

• Printing Orders
• Exporting Orders
• Retrieve Order Help