The Order Manager provides multiple ways to view orders in your Store (see A-E figure 1). In addition to viewing single or multiple orders, you can also have orders emailed to you in real time, or export orders to databases or programs like QuickBooks (exporting orders only available with Merchant Solutions Standard and Professional). Advanced users can have orders delivered to their secure web server in real time.

Each order is assigned a unique number when it comes in. These numbers start at 485 and count up. For security reasons, credit card numbers are deleted 30 days after the order has been retrieved, and are visible only on the order details page to users assigned the Credit Card role in Access Manager. (Order export formats do not include full credit card numbers or expiry dates.) There is no way to retrieve numbers once they have been deleted, so be sure to process credit card transactions promptly.

To get to the Order Manager:

1. Sign in to your account.
2. Go to the Store Manager.
3. Click the "Orders" link appearing in the Process column.

Tip: To alert you to new orders, the Orders link will appear with a red asterisk Orders* when your store has received new orders.

1. View (single)
2. View (range)
3. Summary
4. Print
5. Export (Merchant Solutions Standard and Professional only)

The View (single) button allows you to view an individual order. The number of the most recent new order appears in this field.

To view a single order:

1. From the Order Manager, enter the number of the order you wish to view.
2. Click "View" next to the field.

The Individual Order Retrieve page displays with the selected order. You can then process or review and change the status of the order.

The View (range) button allows you to view multiple orders on one screen. This can be helpful for processing multiple orders at once.

To view a range of order:

1. From the Order Manager, enter the numbers of the range of order you wish to view in the "from" and "to" fields.
2. Click "View" next to the field.

The Order Retrieve page displays all of the selected orders. You can then process or review and change the status of these order.

The Summary button allows you to view information (name, address, # of items, subtotal, date, status) for a range of orders. This can be helpful for getting a quick snapshot of store business.

To view a summary of a range of order:

1. From the Order Manager, enter the numbers of the range of order you wish to view a summary of in the "from" and "to" fields.
2. Click "Summarize" next to the field.

The Order Retrieve page displays a summary of information for the selected range of orders. You cannot process or change the status of these orders from this screen. This is for reporting purposes only. You can click the Individual order links to view the orders individually.

The Print button allows you to print to various file formats multiple orders.Learn more about printing orders.

The Export button (available only with Yahoo! Merchant Solutions Standard and Professional accounts) allows you to export a range of orders in multiple formats. Typically this feature is used by medium to high-volume stores. Order export formats do not include full credit card information or expiry dates.

Note: Orders that are marked as fraudulent, cancelled, or returned will not be included in the export file with the exception of the XML order format. With XML order format, fraudulent, cancelled, and returned orders will appear, though marked with a "bogus" tag. Learn more about exporting orders to a database, such as Access, Paradox, or Excel.

See Also

• Processing Orders
• Modifying an Order
• Placing a Test Order
• Order Processing Help
• Retrieving Orders Help