You have the ability to process credit card orders manually for phone or fax orders. While these orders will not have transaction revenue fees applied by Yahoo!, we recommend that you instead place an order in your store as a customer would. Orders placed using the Manual Transactions link will not have a record of the transaction stored anywhere other than the batch file. Placing an order as a customer through your Store will give you a more detailed record of the transaction including an order number, customer information, and items associated with that order.

Use the instructions below for processing credit card orders manually for your payment processor:

• Bank of America Merchant Services or FDMS-compatible merchant account
• PayPal Website Payments Pro

Manual transactions for Bank of America Merchant Services/FDMS-compatible merchant accounts

To manually charge or credit a credit card:

1. Sign in to your Store Manager.
2. Click the "Manual Transactions" link in the "Process" column of your Store Manager.

Enter information for the following required fields (see A-C Figure 1): Card Number Expiration date Amount (see additional fields) Click Sale to charge the card or click Credit to credit money onto the card. (A confirmation page loads.)	Figure 1: Manual Transactions page with required fields

If the transaction is successfully submitted, you'll see a status page that says Result OK as well as the Transaction ID (see Figure 2), if you do not see Result OK, the charge did not go through. If you are experiencing errors when attempting to process a manual transaction, we recommend that you only fill in the 3 required fields and attempt to process the order again.

Figure 2: Confirmation page with status

The remaining fields on the Transactions page are optional and in most cases not necessary:

• Card Verification Value - Enter the three-digit card security number which appears on the back of the card in the signature panel in this field to get a CVV Response Code.
• Transaction code - Listed on the Confirmation page after processing the sale.
• Authorization code - If you received a voice authorization code, enter it here.
• Address & Zip - If you would like to do an Address Verification check you can enter the street address & Zip/Postal code in these fields.
• Authorization - In most cases you should leave this field blank. An authorization will occur when you process the sale.

To void a transaction:

1. Enter the Transaction ID in the "Transaction ID" field under Void Transactions (shown on the confirmation page after processing the sale).
2. Click Void Sale. A confirmation page will appear confirming the transaction has been voided.

Manual transactions for PayPal Website Payments Pro

To manually charge a credit card:

1. Sign in to your Store Manager.
2. Click the "Manual Transactions" link in the "Process" column of your Store Manager.
3. Enter all applicable information
   • Card Number
   • Expiration Date
   • Amount
   • Card Verification Value
   • First Name
   • Last Name
   • Billing Street
   • City
   • State
   • Zip
   • Country
4. Click Sale.

To void a transaction in PayPal Website Payments Pro:

1. Enter the Transaction ID in the "Transaction ID" field under Void Transactions (shown on the confirmation page after processing the sale).
2. Click Void Sale. A confirmation page will appear confirming the transaction has been voided.

To refund a transaction in PayPal Website Payments Pro:

1. Enter the Transaction ID in the "Transaction ID" field under Void Transactions (shown on the confirmation page after processing the sale).
2. Enter the amount you would like to refund if a partial refund (otherwise leave blank).
3. Click Refund Sale. A confirmation page will appear confirming the transaction has been refunded.

Merchants with more than one payment processor can switch which processor through which to process a manual transaction by selecting the processor from the gateway field on the Manual Transactions page.