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Why does my PayPal status show as pending?

Your PayPal status will appear as pending in the Payment Center (see figure 1) for the following reasons:

  • You have not completed all required steps as outlined by PayPal.
  • You are trying to set up a non-US PayPal account. At this time, PayPal does not support non-US PayPal accounts with this integration of PayPal Express Checkout.
Figure 1: Payment Center showing PayPal Express Checkout as pending.

To check your status in your store:

  1. From the Store Manager, click the Payment Center link.
  2. Click the PayPal Express Checkout link (if not already expanded).

A link will appear in red indicating the status is pending.

To go to PayPal and review the incomplete steps in your account setup:

  1. Click the "pending" link in the Payment Center for your account.
  2. Log in to your account.
  3. Review the steps shown as incomplete by PayPal. You can click Go to start a task (see A figure 2).
Figure 2: PayPal Getting Started page showing incomplete items. Note: The example shows a PayPal Payments Pro account, but the same page is used for both PayPal Payments Pro and PayPal Express Checkout, although with some different steps in the checklist.

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