Processing Credit Card Orders
Use the following instructions to process credit card orders when your store is set up for online credit card processing. Procedures vary slightly depending on your payment processor:
Processing through Paymentech or another FDMS compatible merchant account
To process transactions through Paymentech or another FDMS-compatible merchant account:
- Sign in to your Store Manager.
- Click the "Orders" link under the Process column.
- View the Order that you would like to process (see figure 1)
- Scroll down to the transaction control panel located at the bottom of the order (see figure 2 & figure 3)
- Click the Sale button.
Please note that the credit card is not charged until you click Sale. If you have questions about how long it takes for the money to be deposited in your account you will need to contact your merchant account provider directly (this varies between providers).
After you click Sale, the transaction will be automatically submitted to our processor, First Data (FDMS), that night. There is no need to click "Submit Batch".
If you want to adjust charges, use one of the following strategies.
- Use the Manual Card Transaction page (linked from the Store Manager) to put extra charges through.
- If you haven't yet submitted the batch for this order, you can void the original charge and put through a new charge for the correct amount. Learn more about submitting batches, voids and credits
Processing through PayPal Website Payments Pro
To process transactions through PayPal Website Payments Pro:
- Follow steps 1-4 as listed above to view the order you wish to process.
- Click Capture Funds (see figure 4). A transaction confirmation page appears.
- Click Ok.
If you need to make adjustments you can refund the transaction or use the Manual Card Transaction page (linked from the Store Manager) to put extra charges through.
Note: If you are processing orders with PayPal as the payment method, please consult the PayPal help for instructions.
See Also