The Customer Ratings section of the Store Manager gives you instant feedback about how your customers have rated you. If you aren't currently participating in Customer Ratings, you can do one of the following:

• enable customer ratings from the Order Form page under Order Settings in the Store Manager.
• If you are using Checkout Manager, you can enable customer ratings on the Checkout Settings tab in the Global Settings module.

Once your customers have completed the rating form, you will receive an email with their comments (though buyers can choose not to send you rating response) and the Store Manager will display two bar graphs (see figure 1). These graphs use a different color to represent each of the five possible ratings.

In the top graph, the width of each colored bar indicates the relative number of customers giving you a particular rating.

The bottom graph shows the relative percentages of the combined ratings given to participating merchants in Yahoo! Shopping. We provide this information so you can compare the response of your customers to that of the average merchant.

Example Graph

1000 Responses

This graph shows the following information:

• Enabling Customer Ratings
• How Customer Ratings Work
• Why is my store listed as "Not Rated" in Yahoo! Shopping?
• Why has my store been removed from Yahoo! Shopping?
• Why does Yahoo! Shopping send a rating form to my customers?
• Disabling Customer Ratings
• Disputing a bad rating
• Why can't I send in my own ratings for my store?
• If removed from Yahoo! Shopping, can my store be relisted?