Customer Registration

Learn how to install, enable, and customize our new Customer Registration system.

General Information

• Customer Registration Overview
• Can I access and sort data from the customer registration system?

Setting Up Customer Registration

• How do I install and enable customer registration for my store?
• Installing and enabling customer registration for Editor 3.0 templates (standard and custom templates)
• Installing and enabling customer registration for Editor 2.0 templates (standard and custom templates)
• Is Customer Registration supported for stores built using Web Hosting tools?
• Who needs to manually set up customer registration?
• Where do I find the JavaScript code and div code for manual setup?
• Guest Checkout Options
• Do I have to offer a guest checkout option?
• Enabling registration with a Facebook ID
• Customer Registration URLs
• Will re-running the Design Wizard reset my template settings?
• Will re-running the Design Wizard reset my floating cart settings?
• I have a legacy store registration system (merchants who signed up prior to Oct. 2000). Can I use customer registration?
• Once I've enabled customer registration, when can customers begin registering?
• Customer registration and multiple domains (e.g. mystoredomain.com, www.mystoredomain.com, storeid.stores.yahoo.net)
• Google user IDs and primary domains

Saved Cards for Customer Registration

• What is the Saved Cards feature?
• How do I enable Saved Cards for my store?
• Options for informing customers about saving card information after placing an order
• What appears on my checkout pages when Saved Cards is enabled?
• How can registered customers add new saved cards?
• Can customers edit or delete cards after they've been saved?
• Can customers change their trusted computer settings once a computer has been designated as trusted and able to use saved cards?
• How many cards can a customer save?
• How is saved card information protected?
• My customers with saved cards are sometimes asked to re-enter their saved card number during checkout. Why?
• The Saved Cards tab (My Account) shows a "preferred card." What does this mean?
• What happens when a customer's saved card expires?
• What happens if I disable Saved Cards, and later re-enable it?

Customizing Customer Registration Pages

• Where can I customize registration, registration confirmation, customer account, and checkout options pages?
• Adding custom fields to registration, customer account, and shipping/billing pages
• Customizing the Sign In and Register Pop-Ups
• How do I change the Sign In and Register link colors?
• Customer Registration CSS Reference
• Can I customize customer registration buttons?
• Can I edit the registration confirmation email?

Customer Account (My Account) Features

• Do customers have to register using Yahoo!, Google, AOL, or Facebook user IDs?
• What are the benefits of OpenID?
• What information does the customer registration system currently store?
• What do registered customers see when they sign into their account?
• What is the reorder function?
• How can customers update their account information?
• How many orders does the "Most Recent Orders" page of a customer's account show?
• If a customer updates their email address on their Account Settings page, does it change their account sign-in information?
• Can a customer change their user ID for their store account after they've registered?
• Are customers informed of what information will be shared by their OpenID provider when registering a store account?
• Can a customer cancel their store account?
• What message is displayed in a customer account when an order is canceled for fraud?

Troubleshooting

• Google user IDs and primary domains
• Customer registration and multiple domains (e.g. mystoredomain.com, www.mystoredomain.com, storeid.stores.yahoo.net)
• Problems signing out from Customer Registration with Safari and Chrome