Yahoo! does not change ratings once they have been submitted for a Yahoo! Merchant Solutions store unless the rating is off-topic, abusive or otherwise violates the Terms of Service.

Buyers

If you have resolved a customer service problem with a Yahoo! Merchant Solutions merchant and feel that they deserve an improved rating, then the merchant should request the customer to go back to the rating form they submitted originally. You should be able to get to the rating form by a link in the email from which they accessed the form previously.

Merchants
Merchants can also resend the rating request email from the individual Retrieve Order page.

To resend the rating request email:

1. Sign in to your account.
2. Click the "Orders" link to access the Order Manager.
3. Locate the order for the buyer to which you wish to resubmit the rating request.
4. Click the "rating request" link in the Order Control Panel (see Figure 1).
5. Type your email message in the Message field and click "Send Email" when ready.

Your message along with a link to the rating form will be sent to the buyer's email address. If they so choose, the shopper can change their rating, which replaces the old rating. The shopper can also locate their original rating form by visiting their recent orders on the "My Shopping Account" page.

Disputing a rating directly with Yahoo! Shopping

Reviews that appear abusive, off-topic, or otherwise objectionable may violate Yahoo!'s Guidelines and/or Terms of Service. To make a report, go back to the review and click on the "Report abuse" link at the bottom of the review (see figure 2). Submit the form with your email address, and details about why the review should be taken down. Yahoo! Shopping Customer Care will look at the review and take appropriate action, in accordance with our Guidelines and Terms of Service. While Yahoo! will examine reviews that are called to our attention, we do not guarantee that we will remove any review.

See Also

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• Enabling Customer Ratings
• How Customer Ratings Work
• Why is my store listed as "Not Rated" in Yahoo! Shopping?
• Why has my store been removed from Yahoo! Shopping?
• Viewing Customer Ratings Statistics
• Why does Yahoo! Shopping send a rating form to my customer?
• Why can't I send in my own ratings for my store?
• Can I disable ratings for my store?
• If removed from Yahoo! Shopping, can my store be relisted?