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I received an email claiming to be from Yahoo! asking for my password or other personal information. What should I do?

You should assume that any unsolicited message asking for your Yahoo! ID and password, security key, or other sensitive information is part of a scam to gain unauthorized access to your account. If you received an email like this we suggest you review the following information.

  • Feel free to simply delete such messages.
  • Do not click any links provided in the email if you are uncertain of its authenticity. The safest way to visit a website listed in the email is to type the site's address directly in the address bar of your web browser.
  • Please contact your financial institution if you provided credit card or other financial details.
  • If you have already entered your information into a suspicious message or webpage, immediately change your password and update any other information you provided.
  • You do have the option of reporting the email to Yahoo!, so we can further investigate the issue.
  • If you are unable to change your password or regain access to your account, please send a help request to the Yahoo! Account team for further assistance.

Please visit the Yahoo! Security Center for useful information and resources regarding online security.

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