The two most common causes of the password prompt are a mismatched password or a Yahoo! Business Email account with forwarding enabled.

Forwarding

If you've set up mail forwarding for your Business Email address, and then try to configure POP, you will see this error. Business Email customers cannot forward their business mail and use POP at the same time.

To take advantage of POP, disable mail forwarding.

Once you've disabled mail forwarding, you can begin using POP to check your Business Email.

Password

Are you sure that the password you're using to retrieve your Yahoo! Business Email is correct?

To check, go to http://mail.yourdomain.com (replace yourdomain.com with your own domain). If you are able to sign in to your Yahoo! Business Email account with the password you have been using, then the password is correct. If you can't sign in, you can request a new password by filling out the password request form.

If you continue to get a password prompt, please contact us.