Activation Problems

• I gave someone an email address, and I know the user activated the address. But my Email Control Panel is still showing the user as pending. Why?
• I tried to set up POP mail, but my email client's test message failed. Why did this happen?
• I tried to activate my new email address, but encountered an error. What happened?
• My free Yahoo! Mail account has been deactivated, so I can't access my Business Mail. What can I do?

Problems With Email

• My Business Mail interface isn't functioning properly. Help!
• I can't find the email I sent. Where is it?
• I cannot change my "From:" name. Help!
• I'm getting tons of spam. Help!
• My "From" name doesn't update when I change it. Why?
• I'm trying to read a message but it looks garbled. What happened?
• I selected the "Show a plain text signature" or "Show a rich text signature" option, but my signature is not appearing on all my messages. Why?
• Someone sent me a message and I haven't received it. What happened?
• How often are messages delivered into my mailbox?
• Why is the new Yahoo! Mail so slow?
• Does Yahoo! Business Email support non-Roman character sets?

POP Errors

• Errors Sending Mail (SMTP)
• Errors Receiving Mail (POP)
• Why is my password rejected when I try to check mail using my email client?
• I'm constantly prompted for my POP password. Why?
• I can receive but can't send mail using my POP mail client. Why?
• How do I enable SMTP server authentication?
• How can I leave copies of my messages on the Yahoo! server after I download them?
• How can I have messages deleted from the Yahoo! server after I download them?
• Why do my messages appear in my POP mail client but not in my Yahoo! Business Email mailbox?
• Where can I find a list of Microsoft Outlook Express Error codes?

Delays and Slow Performance

• Why does my browser try to load a page but never finish?
• How can I find out where a message was delayed?
• What should I do if my browser crashes?
• How can I clear my browser's cache?

General Error Messages

• Why do I get a "Failed Delivery" message?
• I get the message "Your login session has expired." Why?
• Why do I get an "Invalid Mailbox State" error?
• Why do I get a "Problem Found - Message Not Sent" error?
• What should I do after a "Server 500" error?
• Why do I get an "Invalid Password" error?

Known Issues

• Some AOL users experience problems when connecting through a proxy server.