Search Help:  
 
Enter keywords to search help.

Does an email user need to do anything after I create their email address?

Yes, the user must activate the email address. Until he or she does this, messages to this email address will be returned to sender (unless you have set up a catch-all mailbox).

To check the user's activation status, visit the Email Control Panel. If the status is pending, make sure the person received your invitation, and if it did arrive, remind the user to activate the account

Was this article helpful?

Yes   No
Click to contact Customer Care for further assistance.