If you've forgotten your security key, you need to request a new one.

On the "Verify Your security key" page (where you are prompted to enter your security key for BillPay or Wallet or other) you will see a Forget Security Key? link. Click this link and follow the instructions for obtaining a new security key:

• Verify your identity by entering your valid email address, birthday, ZIP code, and country.
• If you correctly verify this information, you are asked to answer the secret security key question you chose during registration.
• If you successfully answer this question, you are sent an email containing a One-Time Security Key.
• In the email, you also receive instructions for inputting the One-Time Security Key. See our Copy and Paste Instructions for additional help.
• Then choose a new permanent security key. Read these tips on creating a new, memorable security key.