Important Notice

The transfer period has ended and you can no longer transfer your Yahoo! Music Unlimited account to Rhapsody. The Yahoo! Music Unlimited services have also closed. The Yahoo! Music Unlimited subscription service and the Music Store for purchased downloads are no longer available and will not re-open.

SUBSCRIPTIONS TO YAHOO! MUSIC UNLIMITED

If you were a Yahoo! Music Unlimited subscriber who did not migrate to Rhapsody Unlimited, your subscription has been canceled and access to the music in the Yahoo! Music Unlimited catalog is no longer available. You will no longer have access to the LAUNCHcast Plus stations and features included with your former Yahoo! Music Unlimited subscription. Any subscription music you have saved to your computer or portable device will no longer play and the licenses for these tracks can no longer be refreshed.

If you had time remaining on your paid Yahoo! Music Unlimited subscription after 9/30/2008, a pro rata refund has been issued to your account. If you had time remaining on a gift subscription after 9/30/2008, please contact Customer Care to request a refund.

TRACKS PURCHASED FROM THE YAHOO! MUSIC UNLIMITED MUSIC STORE

Any downloaded music tracks you purchased from the Yahoo! Music Unlimited store should continue to play on your existing authorized computers and devices, but will not play on those devices if you upgrade your operating system. Because Yahoo! is no longer supporting the digital rights management licensing keys for those tracks, you will not be able to transfer those tracks to any additional or previously unauthorized computers or devices. To preserve access to your downloaded music tracks, we strongly recommend you back up your purchased tracks to audio CDs.

If you have lost your ability to play or transfer previously authorized purchased music downloads, or have problems with the DRM system, Yahoo! Customer Care will provide users in the United States with a coupon to purchase replacement tracks from the Rhapsody Music Store. You must request a coupon from Customer Care before March 31, 2009. You may redeem the coupon after that date (Rhapsody coupons will expire on September 30, 2009), but you must request it before March 31, 2009. The Rhapsody MP3 store is not available for Canadian customers. The refund period for Canadian customers expired on December 31, 2008.

If you have an unredeemed gift certificate or credit to purchase track downloads from the Yahoo! Music Unlimited Music Store that was not transferred to Rhapsody, contact Customer Care.

Frequently Asked Questions

What is Rhapsody?

Rhapsody is a critically acclaimed digital music service that lets members stream all the songs they want, listen to continuous music channels, and buy the songs and albums they love the most. Rhapsody also provides a wealth of editorial information and recommendations that make it easy to discover new music.

I'm not a Yahoo! Music Unlimited subscriber, can I still sign up?

Yahoo! Music Unlimited has closed and is no longer accepting new subscribers. If you are interested in subscription music, you can learn more about the Rhapsody subscription service by clicking here.

I transferred my Yahoo! Music Unlimited account to Rhapsody, but did not receive an email containing my password. How do I sign in?

You can reset your Rhapsody password Here. Make sure you use the email address you entered during the transfer process.

Please also check the spam folder of your email program.

I purchased music from the Yahoo! Music Unlimited Store. What happens to the music I purchased now that the service is shut down?

After Sept. 30th, tracks purchased via the Yahoo! Music Unlimited downloads store will still work and be playable on any computers they are on at the time, and will work with any existing devices. However, users will not be able to move the files to new computers or devices.

If you have purched music from the Yahoo! Music Unlimited downloads store, we encourage you to burn audio CDs to back up your purchased tracks. You should be able to back up your purchased music downloads to CD even after the September 30, 2008 closing date for the store.

For any consumers that have problems with their DRM licenses after the store closes, our customer care group will provide coupons to the Rhapsody MP3 store so they can purchase an equivalent collection of MP3s. You must request a coupon before March 31st, 2009. Coupons for the Rhapsody MP3 store will expire on September 30, 2009, but they must be requested by March 31, 2009.

We believe this plan will provide a fair deal to consumers who have purchased songs through the Yahoo! Music Unlimited service, and will assist users in making the transition beyond DRM to more flexible, reliable and consumer-friendly digital media.

I still had subscription time remaining on my Yahoo! Music Unlimited account. What happened to that time when I transfered to Rhapsody?

All unused subscription time on your Yahoo! Music Unlimited account was transferred to your appropriate Rhapsody membership. You will not lose any subscription time during the transfer.

If I transfered, when will Rhapsody bill me for my Rhapsody membership?

Your first billing date on Rhapsody will be the same date as what your next billing date would have been on Yahoo! Music Unlimited. This date will vary depending on your billing “anniversary” date, your payment plan (monthly, quarterly or annual) and any special promotions you may have applied to your account.

In other words, there will be no interruption in either your billing or your service.

How will you address the pricing disparity between Rhapsody Unlimited ($12.99 per month) and Yahoo! Music Unlimited ($8.99 per month)?

Yahoo! Music Unlimited subscribers who migrate to Rhapsody Unlimited will enjoy Rhapsody Unlimited at the then-current Yahoo! Music Unlimited prices for a limited time:

• Month-to-month subscribers who migrate will continue to receive Rhapsody Unlimited Service at the Yahoo! price of $8.99 for at least three months ($14.99 for Rhapsody To Go), after which pricing will be determined by Rhapsody.
• Annual subscribers will receive the balance of their subscription year without a change in price. Pricing for subsequent annual subscriptions will be determined by Rhapsody.

Is Rhapsody lacking any content that Yahoo! Music Unlimited subscribers previously had access to?

The Rhapsody catalog is much more extensive than the Yahoo! Music Unlimited catalog. While the Rhapsody Unlimited catalog and MP3 Store have millions of tracks available, its library may not necessarily include precisely the same tracks available through Yahoo! Music Unlimited.

When will the Yahoo! Music Unlimited premium service stop accepting new subscribers? When will the service officially sunset?

Yahoo! is no longer accepting new subscribers for Yahoo! Music Unlimited. The Yahoo! Music Unlimited is now closed and will not re-open.

Will you issue refunds for users who don’t transfer to Rhapsody?

Yes, if a subscriber does not transfer before the end of the transfer period, Yahoo! will issue a pro rata refund for any time remaining in their subscription once the service is terminated. It may take some time for the refund process to complete and we expect all refunds to be processed by October 15, 2008.

Does it cost anything to transfer to the Rhapsody Unlimited Service?

No, transferring your subscription will not cost anything.

Can Yahoo! Music Unlimited subscribers opt out if they don’t want to transfer to Rhapsody?

Yes, The migration is voluntary. Access to Yahoo! Music Unlimited has now been terminated for these subscribers and the transfer period has ended.

I purchased tracks and albums through Yahoo! Music Unlimited. Can I play them in Rhapsody?

Yes. Yahoo!-purchased tracks can be imported into and played in Rhapsody. After you install the Rhapsody software, Rhapsody will prompt you to import the files on your computer, including tracks and albums you purchased in Yahoo! Music Unlimited.

We strongly recommend you back up your purchased tracks to CDs in the event that they do not play successfully in Rhapsody.

Will I still be able to play the tracks I purchased through Yahoo! Music Unlimited after the store closes on September 30, 2008?

Yes. Tracks you purchased from us will continue to play after the store is closed. However, after the store has closed, you will not be able to transfer songs to another computer or re-license these songs after changing operating systems. Please note that your purchased tracks will generally continue to play on your existing authorized computers unless there is a change to the computer's operating system.

For any user who purchased tracks through Yahoo! Music Unlimited, we highly recommend that you back up the purchased tracks to an audio CD before the closing of the Store on September 30, 2008.

If I accidentally delete a purchased track from my computer, how do I get it back?

If you delete a purchased, burnable download, you must repurchase it to download a second time. You can no longer purchase music from Yahoo! Music Unlimited. If you would like to purchase music, we recommed you visit Rhapsody's MP3 store.

I have unused download credits still in my Yahoo! Music Unlimited account. What should I do?

If you transfered your account to Rhapsody, your track purchase credit balance was also transferred to Rhapsody, where the credits can also be used to purchase tracks. If you still have downloads credit and did not transfer to Rhapsody, you must contact customer care.

Will the Yahoo! Music Unlimited subscription (non-purchased) tracks that I downloaded to my computer or portable device play in Rhapsody?

No. Rhapsody does not use the same track licensing service that Yahoo! does, so those tracks’ licenses will eventually expire and the tracks will become unplayable.

When you install Rhapsody and import your local music files, Rhapsody will present you the option to delete the Yahoo! subscription tracks from your computer. You can then re-download tracks in Rhapsody.

You will have to manually delete Yahoo! subscription tracks from your portable device.

Is the portable device I use with Yahoo! Music Unlimited To Go compatible with Rhapsody To Go?

Rhapsody To Go is compatible with a wide variety of portable devices. Check here to see if your device is supported: http://learn.rhapsody.com/devices/players

Can I play Rhapsody music on an iPod®?

Rhapsody-purchased MP3 songs can be played on an iPod®. However, the iPod® does not yet support subscription tracks from Rhapsody or other subscription music services.

What happens to all of the subscription tracks I saved and bookmarked to my Yahoo! Music library and the playlists I have created after Yahoo! Music Unlimited is shut down?

If you have transferred to Rhapsody, your music library and playlists have been transferred to Rhapsody.

If you have not transferred to Rhapsody, your saved and bookmarked subscription tracks will no longer play and you will no longer have access to saved playlists.

What happens to my Yahoo! Music Unlimited ratings after the service is shut down?

Your ratings were not transferred to Rhapsody, but they will be retained on your general Yahoo! Music account for use with other Yahoo! music features.

You may assign ratings to artists, albums, tracks and playlists in Rhapsody.

I already have a Rhapsody account. Will my Yahoo! Music Unlimited subscription and music library be merged with my Rhapsody account?

No. We can not transfer your Yahoo! Music account to an existing Rhapsody account.

I signed up for the MasterCard promotion that gave me two years for the price of one and I transferred to Rhapsody. Will I still get my second year free?

Rhapsody will honor the terms of the Yahoo! MasterCard promotion and you will not be billed by Rhapsody until after the end of your promotional subscription. If you did not transfer to Rhapsody, a pro rata refund has been calculated based on the 2 year promotional period and will be issued to your account by October 15, 2008.

I purchased Yahoo! Music Jukebox Plus. Will I get the same “Plus” premium features when I transfer to Rhapsody?

Rhapsody does not offer a premium version of their Music Software and the Yahoo! Music Jukebox Plus features will not be available in Rhapsody’s Music Software after you transfer. You will still be able to use your Plus features in the Yahoo! Music Jukebox to manage your local music files in "My Music" after you have transferred to Rhapsody.

Will I still be able to listen to LAUNCHcast radio using the Yahoo! Music Jukebox?

LAUNCHcast radio is no longer available from within the Yahoo! Music Jukebox. To listen to LAUNCHcast after September 30, visit the LAUNCHcast page on Yahoo! Music.

Will I still be able to manage my playlists after the Yahoo! Music Unlimited service is shut down?

No. Playlist management is a part of the Yahoo! Music Unlimited service and will no longer be available after the service closes.

Can I still redeem Yahoo! Music Unlimited Pre-Paid Cards, Promo Codes and Gift Certificates?

No. The option to redeem any coupon codes or transfer your account to Rhapsody is no longer available, please contact Yahoo! Customer Care about any unredeemed Yahoo! Pre-Paid Cards, Promo Codes or Gift Certificates.

Where should I go to view my Yahoo! Music Unlimited billing history?

You may continue to view your payment history, including your Yahoo! Music Unlimited charges, in your Yahoo! account pages here. Yahoo! Music Unlimited charges may include subscription fees and track and album purchases charged to your account before you transferred your account to Rhapsody.

All Rhapsody membership fees and track and album purchases charged to your account after you transferred your account from Yahoo! Music Unlimited will appear in your Rhapsody account pages, and will not appear in your Yahoo! account records.

What is the connection between Rhapsody and MTV?

Real and MTV Networks have teamed up with the goal of creating the ultimate digital music experience. Rhapsody now combines the strength of MTV's music programming with Real's innovative technology.

Will Rhapsody have MTV-influenced programming?

Yes. Rhapsody includes programming from the MTV Networks channels including MTV, VH1, and CMT.

Is Rhapsody available outside the United States?

Rhapsody is available only to U.S. residents.

Will Yahoo! Music Unlimited subscribers in Canada also be migrated to Rhapsody?

No, Rhapsody is not available in Canada and Yahoo! Music Unlimited subscribers will receive a pro-rata refund for any remaining subscription time after the service is shut down on September 30, 2008.

Does this affect LAUNCHcast at all?

Yahoo! Music Unlimited subscribers who transfer to Rhapsody will have access to Rhapsody's member-only channels. You will no longer have access to LAUNCHcast Plus after you transfer. Even if you do not subscribe to LAUNCHcast Plus, you will still have access to free LAUNCHcast radio. However, LAUNCHcast radio will no longer be available from within the Yahoo! Music Jukebox after September 30, 2008. To listen to LAUNCHcast after September 30, visit the LAUNCHcast page on Yahoo! Music.