Notice for Sansa Connect and Yahoo! Music Unlimited users:

On August 31, 2008, a firmware update will change the functionality of Yahoo! Music Unlimited on your Sansa Connect device. After the update, you will no longer be able to:

• Wirelessly download tracks, albums, and playlists directly onto your device
• Wirelessly download subscription tracks while listening to LAUNCHcast radio
• Wirelessly browse, search, and download Yahoo! Music's top tracks and personal recommendations
• Send, receive, and download music recommendations with Yahoo! Messenger

You will still be able to listen to Yahoo! Music's 100+ free LAUNCHcast radio stations (150+ stations if you are a LAUNCHcast Plus subscriber). You will also still be able to play tracks purchased from the Yahoo! Music store, transferred via connection to PC, and view Flickr photos, including the most interesting of the day and your personal photo sets.

Frequently Asked Questions

Will my Sansa Connect work with Rhapsody To Go?

If you have a Rhapsody To Go subscription, you will be able to transfer subscription music to the Sansa Connect device by connecting it to your computer and using the Rhapsody Music Software. You will not be able to download subscription content directly to the device wirelessly over your Wi-Fi network.

How long will the subscription songs I downloaded from Yahoo! Music Unlimited To Go continue to play?

A mandatory firmware update will be installed on your Sansa Connect device at the end of July. Any Yahoo! Music Unlimited subscription content still on the device at that time will no longer play after the update. It is recommended that you delete any subscription Yahoo! Music Unlimited content from your device after the update to avoid license failures for these tracks during playback.

Will I still be able to browse and play “Top Tracks” or recommended songs directly from my Sansa Connect device?

Unfortunately, you will no longer be able to see recommended music within the Sansa Connect device.

Will I still be able to download songs I like while listening to LAUNCHcast radio from my Sansa Connect?

After the firmware update, you will no longer be able to download tracks directly to your device over your Wi-Fi network.

Will I be able to listen to my saved playlists over my Wi-Fi connection?

After the mandatory firmware update, you will no longer be able to access your saved playlists over Wi-Fi. However, you will be able to transfer playlists that do not include Yahoo! Music Unlimited subscription content to the device by connecting the device to your computer.

Will I still be able to search for Artists, albums or songs directly from my Sansa Connect device?

The ability to search for specific music content over Wi-Fi will be removed after the mandatory firmware update.

Will the removal of Yahoo! Music Unlimited affect any LAUNCHcast functionality?

You will still be able to listen to over 100 free pre-programmed LAUNCHcast stations or over 150 stations if you purchase a LAUNCHcast Plus subscription. Access to customized stations such as “My Station” or “Moods” will no longer be available. Yahoo! Music Unlimited subscribers who cancel their subscriptions or transfer to Rhapsody will no longer have access to LAUNCHcast Plus. To keep LAUNCHcast Plus, you must subscribe to the service here.

Will I still be able to listen to My Station with my Sansa Connect?

Customized stations such as “My Station” and “Moods” will no longer be available once Yahoo! Music Unlimited functionality has been removed.

Will I still be able to send or receive music recommendations to friends over Yahoo! Instant Messenger?

You will no longer be able to send or receive recommendations through Yahoo! Instant Messenger once Yahoo! Music Unlimited has been removed. However, you can still let friends see what song you’re listening to on LAUNCHcast using Yahoo! Instant Messenger on the Sansa Connect.

Will I still be able to view my Flickr photos with the Sansa Connect device?

Yes. Access to personal photosets and “most interesting of the day” through Flickr will still be available after Yahoo! Music Unlimited support is removed.

Will the songs that I purchased from the Yahoo! Music Unlimited store still be playable using my Sansa Connect?

Song you’ve purchased from the Yahoo! Music Unlimited store will still play on the Sansa Connect device. You may use the Rhapsody Music Software or Windows Media Player to manage your purchased tracks and mp3s with the Sansa Connect. We strongly recommend you back up any tracks you’ve purchased from the Yahoo! Music Unlimited store to an Audio CD.

Where can I get more information about the discontinuation of Yahoo! Music Unlimited and transferring my service to Rhapsody?

For more information about Yahoo! Music Unlimited and Rhapsody, please visit our help pages here.

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