Archos Device Upgrade Information and Error Troubleshooting

Archos AV400:

The Archos AV400 Requires a Free Software Update to Function Properly with the Yahoo! Music Jukeboxe

A number of portable devices are compatible with Yahoo! Music Unlimited subscription song files, including the devices below. However, they may need some additional software that did not come installed from the manufacturer. It's easy to go to the manufacturer's site, download the firmware update, and you're ready to go.

Instructions for Firmware Updates for Archos AV400

1. Click here to download the firmware from Archos. When you download this, your browser may warn you that the file 'could be harmful'. This is normal because browsers are not familiar with files that have a .AOS extension and suspect that they could be malicious. These files are not harmful to your computer.
2. Turn on your Archos device and connect it to your computer with the USB cable.
3. Wait a few seconds for device detection. If your computer has correctly recognized the Archos device, you will see it listed in Windows® Explorer as a "device" or "hard drive". If you have problems, check your User Guide for specific instructions on connecting your Archos product to your computer.
4. Copy and paste the downloaded firmware (.AOS file) to your Archos device. If the device is in "Hard Drive" mode, drag the update file into the Archos icon, but if the device is in "Windows Device" mode then you need to paste the update file into the first DATA folder.
5. Disconnect the Device. In "Hard Drive" mode, use the "safe disconnect" green arrow icon in the system tray before unplugging the USB cable. In "Windows Device" mode , simply unplug the USB cable.
6. Plug the adapter/charger into your ARCHOS device.
7. On your Archos device, click on "Update Firmware". From the main Archos menu, click on "setup" or "settings", then click on the "System" icon, and finally highlight and click on the "Update Firmware" button.

Need more device help? Contact Customer Service.

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