Dell Device Upgrade Information and Error Troubleshooting

A number of portable devices are compatible with Yahoo! Music Unlimited subscription song files, including the devices below. However, they may need some additional software that did not come installed from the manufacturer. It's easy to go to the manufacturer's site, download the firmware update, and you're ready to go.

Instructions for Firmware Updates for Dell Pocket DJ

1. Click here to get update for Dell Pocket DJ.
2. Click the Dell Playsforsure firmware link, and download the update
3. Connect your device.
4. Close the Yahoo! Music Jukebox, all other media applications (Windows Media Player, Musicmatch Jukebox, etc.), and all other windows on your desktop.
5. Install the firmware update. If the firmware update application doesn't recognize your device, you may have to install the software from the CD that came with your device.
6. If the Windows "MTP Media Player" dialog box appears after the firmware update succeeds, just hit Cancel.
7. Now you can run your device with the Yahoo! Music Jukebox. The Dell DJ should show up in the left pane of the Yahoo! Music Jukebox, and you should be able to transfer your subscription songs to it.

Instructions for Firmware Updates for Dell DJ 20 (Gen 2) and DJ 30

1. Click here to get update for Dell DJ 20 (Gen 2) and DJ 30
2. Click on the Dell Playsforsure firmware link, and download the update.
3. Connect your device.
4. Close the Yahoo! Music Jukebox, all other media applications (Windows Media Player, Musicmatch Jukebox, etc.), and all other windows on your desktop.
5. Install the firmware update. If the firmware update application doesn't recognize your device, you may have to install the software from the CD that came with your device.
6. If the Windows "MTP Media Player" dialog box appears after the firmware update succeeds, just hit Cancel.
7. Now you can run your device with the Yahoo! Music Jukebox. The Dell DJ should show up in the left pane of the Yahoo! Music Jukebox, and you should be able to transfer your subscription songs to it.

After performing the firmware update, your Dell DJ should synchronize properly with Yahoo! Music Unlimited subscription music. Make sure you have installed and are running the latest version of the Yahoo! Music Jukebox. Get it here.

If you are encountering the transfer error "The IO operation has been aborted because of either a thread exit or an application request," please try the following to get your device working again. Be aware this will delete ALL your music on the DJ:

1. Close all media applications (Windows Media Player, Yahoo! Music Jukebox, etc.), and disconnect the Dell DJ from your computer.
2. With a paperclip, push the Reset button on the bottom of the device.
3. Immediately after pushing the reset button, hold down the Play button. This will bring up the recovery screen.
4. From the recovery screen, choose Format All. All data on the device will be deleted.
5. Reconnect the device and restart the Yahoo! Music Jukebox.
6. Now synchronize your music again to load it back onto the device.

Need more device help? Contact Customer Service.

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