To start a voice conversation in Chat:

1. From the Messenger menu, select Yahoo! Chat and choose Join a Room.
2. Select an Alias that you would like to enter the room as.
3. Select a Category on the left and a Room on the right.
4. Double click the room that you would like to enter.
5. A Chat window will pop up with your ID on the right side of the screen. You will also see a list of all the people that are currently in the room.
6. Click the Voice icon on the toolbar.
7. Click and hold down the green Talk button to start talking. When you are done talking, release the button.

Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.