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Do I need to have Yahoo! Messenger “on” and connected in order to make calls using the USB phone?

Yes, Yahoo! Messenger must be "on" and connected in order to make calls using the USB phone.

Note: The phone's control panel does not need to be open on your desktop in order to place or receive phone calls.

Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.