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How do I display offline contacts?

To display offline contacts:

  1. Click the "Contact" menu in Messenger.
  2. Select "Show Offline Contacts."
  3. You can also press Ctrl+H keys.

Note: Uncheck this option to display only online contacts.

Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.