To add a new group to your Messenger List:
Note: To move contacts into the new group, drag and drop their names into the new group. The name might take several seconds to show up in the right place, so please be patient.
Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.