If you are unable to load a game, your cache may be getting too full. To clear your cache:
- Click "Tools" from Internet Explorer's toolbar and select "Internet Options."
- Click "Delete Cookies" and click "OK" to confirm.
- Click "Delete Files" and click "OK" to confirm.
- Click the "OK" button at the bottom of the window.
Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.