To enter Chat:
A Chat window will pop up with your ID on the right side of the screen. You will also see a list of all the people that are currently in the room.
Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.