Table of Contents:

• Introduction
• Disabling Internet Browser Add-ons / Plug-ins
• Temporarily disabling anti-virus, anti-spyware, and firewall products
• Clearing your internet browser’s Cookies and Cache
• Restarting your computer
• Updating Flash Player
• Ensuring that JavaScript is enabled and updated
• Testing with a different internet browser
• Testing from another computer
• Troubleshooting Attachments

If the previous steps have not solved the problem, the next step is to eliminate the computer as being part of the issue. Please log into your Yahoo! Mail account from another computer.

If you do not have another computer available or using another computer at your location has not resolved the issue, please test from another location such as your local library or a friend's computer.

Previous Step: Testing with a different internet browser

Next Step: Troubleshooting Attachments