Table of Contents:

• Introduction
• Disabling Internet Browser Add-ons / Plug-ins
• Temporarily disabling anti-virus, anti-spyware, and firewall products
• Clearing your internet browser’s Cookies and Cache
• Restarting your computer
• Updating Flash Player
• Ensuring that JavaScript is enabled and updated
• Testing with a different internet browser
• Testing from another computer
• Troubleshooting Attachments

If the previous troubleshooting steps have not solved your problem, it's possible that your browser has become corrupted.

You can try:

• Another browser (if you have one) on your computer.
• Installing the latest version of your browser.
• Downloading the latest version of your browser from one of the links below.

Note: This could take awhile, depending on your internet connection.

Download the latest browser versions:

• Internet Explorer
• Mozilla Firefox
• Safari
• Chrome

Follow the link to see the list of supported browsers for your version of Yahoo! Mail:

• Yahoo! Mail Classic.
• All-New Yahoo! Mail.
• The Newest Version of Yahoo! Mail.

Previous Step: Temporarily switching between Yahoo! Mail versions

Next Step: Testing from another computer