Sometimes you are asked to enter a CAPTCHA code to prove that you are a real person and not a computer program trying to imitate a human. The screen asking for verification looks similar to this one:

Which problem are you having?

• I don’t see any verification letters or numbers
• I can see the verification image, but cannot identify the verification letters and numbers

I don’t see any verification letters or numbers

If you are using Internet Explorer or Firefox, your browser might be blocking images. Follow the instructions for your browser to see if it is blocking images:

• Internet Explorer
• Firefox (Windows)
• Firefox (Mac OS X)
• Firefox (Linux)

Internet Explorer

1. From the Tools menu, select Internet Options. The Internet Options dialog box appears.



2. In the Internet Options dialog box, click the Advanced tab.
3. Scroll down to Multimedia and select the Show pictures checkbox.
4. Click OK to save your changes.

Firefox (Windows)

1. From the Tools menu, select Options. The Options dialog box appears.



Note: The Content icon in the Options dialog box might look different than the one pictured here, depending upon your version of Firefox.

2. In the top section of the window, click Content.
3. Make sure the Load images automatically checkbox is selected.
4. Click OK.

Firefox (Mac OS X)

1. From the Firefox menu, select Preferences. The Preferences dialog box appears.



Note: The Content icon in the Preferences dialog box might look different than the one shown here depending upon your version of Firefox and your operating system.

2. In the top section of the window, click Content.
3. Make sure the Load images automatically checkbox is selected.
4. Click OK.

Firefox (Linux)

1. From the Edit menu, select Preferences. The Preferences dialog box appears.



Note: The Content icon in the Preferences dialog box might look different than the one shown here depending upon your version of Firefox and your operating system.

2. In the top section of the window, click Content.
3. Make sure the Load images automatically checkbox is selected.
4. Click OK.

I can see the verification image, but I am unable to identify the verification letters and numbers

If you’re visually impaired or have reading problems, we can help you register or verify your account over the phone. Please go to the Customer Care form and provide us with your phone number, email address, and Yahoo! ID (if you have one) so Customer Care can contact you.