This is most likely due to network congestion. If too much of the video's data is lost because of a bad or congested network connection, the image is skipped and appears fuzzy or smeared. If some of the data is lost due to a poor network connection, only parts of the image are poor instead of the whole image being dropped. Try again when the connection is better.

To receive the best possible video image, follow these guidelines:

• Close unnecessary applications on your computer while you are watching the broadcast.
• Set your monitor to 16-bit (thousands) or 24-bit (millions) color.
• Update the system's video driver regularly.