If you're using Netscape and are having problems loading or running the Live Draft client, please try the following:

1. Make sure that you . If the tester returns "Failed," then you most likely have a network firewall issue. If the tester doesn't launch or display, please read on.
2. Make sure that you have Java enabled: (1) Select "Preferences" from the Edit menu; (2) Highlight the "Advanced" option; (3) Check both the "Enable Java" and "Enable JavaScript" boxes; (4) Click "OK" to save.
3. Choose "Preferences" from the Edit menu and click the "Advanced" option. When there, click the "Cache" subcategory so that it's highlighted. Then, if you're using version 6.x, check to make sure that under the "Compare the page in the cache to the page on the network:" option is set to "Automatically." If you're running Netscape 4.x, make sure that "Once per session" is selected.
4. If you're using version 6.x, try starting the Live Draft client or the . A Java coffee mug should appear in the system tray in the lower right. Double-click the coffee mug and send us any information shown in this window after starting the application. And, if you don't see "Java(TM) Plug-in: Version 1.4.0" at the top of the screen, go to the Java web site to get the latest version of Java.
5. If you're using Netscape 4.x, go to the Communicator menu and select "Tools" and then "Java Console." This opens the Java console window. Try to start the Live Draft client and send us any information displayed in the Java console window.
6. If none of the above helps and you're running Netscape 4.x, try downloading the latest Java plug-in from the Java web site and enabling it by choosing "Preferences" from the Edit menu on your browser and clicking the "Advanced" option so that it's highlighted. Then, click the "Enable Java Plug-in" switch to the right. Now, when you start the Live Draft client a Java coffee mug should be displayed in the lower right system tray.