All Seeing Eye Shut Down - FAQs
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Why did I get an email from SWREG, SWREG Inc., or www.swreg.org regarding my credit card information for All-Seeing Eye?
Yahoo! has partnered with SWREG, a billing company, to handle all refunds for the All-Seeing Eye. They are the official billing agent for the All-Seeing Eye at Yahoo! Games.
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Why did SWREG request that I mail or fax my credit card information?
If you are receiving this request from SWREG, it probably means you signed up for the service several years ago. This specific billing agent must confirm your billing information in order to process your refund. Any communication you receive from SWREG requesting your credit card information is valid, and will be treated with confidentiality and safety. Sending your information to SWREG via mail or fax is the safest way to transmit this information to them.
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Do I have the right contact information for SWREG?
The contact information for SWREG is as follows:
SWREG, Inc.
9625 West 76th Street
Eden Prairie, MN 55344
Fax: (952) 252-8982
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What is the change in service?
The All-Seeing Eye service at Yahoo! Games is being discontinued. This has no effect on any other services you may have with Yahoo! Any customer who paid for the service, and who retains a balance for an unused portion of the paid fee will receive a refund in the full amount of the yearly fee.
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Do you have other features like this I can use instead?
The exact features of All Seeing Eye are not offered on Yahoo! Games, but we recommend the following sites to enjoy a similar experience:
http://www.playxpert.com
http://www.xfire.com/
http://www.gamespyarcade.com/download/
We're suggesting these services as a convenience, but we have no formal connection with them.
Note that you may continue to use the All Seeing Eye service until it is closed down.
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Who will be refunded?
All current active subscribers.
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How much will I be refunded?
You will be refunded $15.
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How will I be refunded?
You will receive your refund as a credit to the same card you used to make your original payment for this service. If you paid by check or other method, your refund will be issued to the financial institution that issued the payment. In the case of a bank check, check your bank balance for the refund. For any other payment refunds, contact Yahoo! Games Customer Care
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How soon will my refund appear?
You should see the refund reflected in your account by the middle of April.
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Will I receive an email notification when my refund is made?
No. Your refund will appear on the next credit card statement after the refund is issued.
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Who should I contact if I don't get my refund?
If you did not receive a refund by mid April, contact Yahoo! Games Customer Care. Please provide your email address and order number when contacting us for faster processing.